Terms of Use

GENERAL RENTAL CONDITIONS

(Last update : November 20, 2024)

1. Legal information

The Application, the Website and the Services (as defined below) described in these general rental conditions are published, operated and provided by the company City-Drop whose full contact details are full contact details are available at in clicking here https://www.city-drop.com/en/legal-notices (hereafter "City-Drop").
The Application is hosted by OVH, whose contact information is available by clicking here https://www.ovh.com/fr/support/mentions-legales/
The Site is hosted by Amazon Web Services, whose contact information appears in the Site's legal notice : https://www.city-drop.com/en/legal-notices.
In addition to the insurance and protection provided for in article 8 below, City-Drop has taken out "civil liability" insurance with the company ACMIARD https://www.creditmutuel.fr/fr/notice-legale.html

2. Purpose of the General Terms and Conditions of Rental

The purpose of these General Terms and Conditions of Rental (hereinafter "GCR") is to define the terms and conditions for the rental of a Vehicle and the use of the Vehicle by the Hirer under the rental agreement.
The GCR do not cover the conditions of use of the Application and the Site, and the possible creation of an Account, which are governed by the Terms and Conditions of Use (hereinafter the "GCR") available by clicking here https://www.city-drop.com/en/terms-of-use and which are an integral part of these GCR.

3. Complaints - technical assistance

City-Drop can be contacted:

by mail at the following address: 1C2F - 4, rue du Port aux Vins, 92150 Suresnes-FRANCE
by email : [email protected]
by phone at +33.1.55.49.00.40 on weekdays from 8am to 10pm, Saturdays from 8am to 8pm, except public holidays in France.

4. Definitions

For the purposes of these GCR, capitalized terms shall have the following meaning:

Fines and Taxes: refers to fines and fees of any kind such as fines for non-compliance with national or local regulations, post-parking fees, toll taxes, etc.
Application: means the mobile application, edited and operated by City-Drop, downloadable from the App Store and/or the Play Store, accessible from a Terminal, and allowing access to the Services;
GCR. means these general rental terms and conditions, including Schedule I;
GCU. means the general terms and conditions of use accessible by clicking here https://www.city-drop.com/en/terms-of-use and which are an integral part of these GCR;
City-Drop: refers to the company 1C2F, a simplified joint stock company with a share capital of €440,330.00, whose registered office is located at 4, rue du Port aux Vins, 92150 Suresnes, FRANCE registered in the Nanterre Trade and Companies Register under number 809 032 048 represented by Mr. Felix Nguyen, acting and having the necessary powers as president;
Account: refers to the personal space of a Renter that can only be accessed with identification elements allowing him/her to access and benefit from the Services;
Driver: means any natural person, designated by the Hirer in the Hire and for whom the Hirer at the origin of the Hire guarantees compliance with the GCR, who is at least twenty-one (21) years old and has held a valid B driver's license for more than two years, who has communicated all the Identification Information to City-Drop directly or through the Hirer and who is not subject to any prohibition and/or restriction by law, regulation or agreement which would prevent him/her from using a Vehicle;
Rental Agreement: means the document summarizing the terms and conditions of these GCR, including the identity and contact information of the Driver(s) and the Hirer as well as the details of the Vehicle, the route taken under the Rental Agreement and the Price, which forms an integral part of these GCR;
Damage: means any internal or external damage to the Vehicle not indicated in the Hirer's inventory of fixtures and found by City-Drop following the Rental;
Fees: means all additional fees, as designated in these GCR including Schedule I of these GCR;
Identification Information : means the supporting documents that must and/or can be sent by the Renter to City-Drop in order to finalize a Rental, it being specified that the communication of the driver's license is a condition precedent for the Rental to be completed;
Hirer: means any natural person of legal age and capacity, including a representative of a legal entity acting on its behalf, who has subscribed to an Account in accordance with the terms and conditions of the GCU and who has subscribed to a Hire in accordance with the terms and conditions of the GCR, who has communicated all the Identification Information directly to City-Drop and who is not subject to any legal, regulatory or contractual prohibition and/or restriction preventing him/her from proceeding with a Hire, and who is responsible for the use of the Vehicle by the Driver and who assumes responsibility for the Driver's observance of the GCR ;
Rental: means the rental of a Vehicle and any additional services and insurances by the Renter, confirmed by City-Drop and consisting of a Price, a date, a time and a place of pick-up of the Vehicle as well as a date, a time and a place of return of the Vehicle;
Pre-booking: refers to a reservation made by calling Customer Service, in the "to be paid" status. The pre-reservation becomes a Rental when the Price is paid in full by the Renter, within 2 hours of the date of creation of the pre-reservation.
Privacy Policy: means the policy for the treatment of personal data of the Renter and the Driver(s) and/or any Internet user (as designated in the TOS) of City-Drop accessible by clicking here https://www.city-drop.com/en/data-protection.
Price: means, without distinction, the price of the Rental paid by the Tenant at the time of the subscription to the Rental as well as the price of any additional service;
Services: refers to the features and services as described in Article 6 following the prior creation of an Account;
Site: shall designate the Internet site published by City-Drop and accessible via the following address https://www.city-drop.com ;
Terminal: means any mobile device allowing to access and use the Application, but also to access a Vehicle and having at least Android 5.1 ram 2GB 100 MB of space or iOS 11 2GB ram and 200MB of space;
Vehicle: means a van as defined in article R.311-1 of the French Highway Code rented to the Hirer by City-Drop within the framework of a Hire, but also all the accessory and useful elements within the framework of the Hire, such as fuel, battery charge, key(s), accessory documents, equipment, instruments, etc.

5. Scope, acceptance and modification of the General Rental Conditions

The purpose of the LMC is to define the conditions under which the Tenant may make a Rental and benefit from the Services.
Access to and/or use of all or part of the Application and/or the Site and/or the Services and/or a Vehicle implies acceptance without limitation or qualification of these GCR by a Renter as well as the Privacy Policy.
As these GCR may be subject to change at any time and without prior notice, the applicable terms and conditions are those in effect and accessible on the Application and the Site at the date of the Rental.
The GCR are applicable and enforceable against the Driver and the obligations of the Hirer are mutatis mutandis applicable to the Driver. The Hirer is obliged to pass on the GCR to the Driver, to ensure that the Driver complies with them and remains fully and completely responsible for the use of the Vehicle by the Driver.

6. Description of the Services

City-Drop provides Tenants with access to certain Services listed below:
1. On the Site :
  - Realization of a Rental (until full payment) ;
  - Sending Identification Information;
  - Protection and insurance as taken out at the time of the rental;
  - Assistance in renting and/or using the Vehicle.
2. On the Application:
  - Use of the functionalities of the Application related to the rental (inventory of the Vehicle, opening of the Vehicle, etc.);
  - Use of the rented Vehicle.
All the Services provided by City-Drop and made available to the Renter following the opening of an Account and/or a Rental are also detailed on the Website and the Application.

7. Renting a Vehicle from the Site

To be able to make a Rental from the Site, the Renter must first have created an Account under the conditions of the GCU.
The Renter selects from the Website the date and place of pick-up of the Vehicle (departure) as well as the date and place of pick-up of the Vehicle (destination).
Depending on the availability of City-Drop, the Site proposes different reservations, it being specified that for each reservation proposal only a category of Vehicle is proposed and not the precise designation of the Vehicle that will be allocated.
The photographs of the Vehicle on the Site are for information purposes only, to illustrate the selected category.
The Renter selects the reservation he/she is interested in by clicking on "select" and is then invited to select a certain number of additional options, which he/she can validate by clicking on "validate", and must then log in to his/her Account or create one under the conditions of the GCR.
Then, the Renter is redirected to a summary page of the reservation where he can apply a promotional code to reduce the price of the reservation.
The payment of the reservation price is made on the Site, under the conditions of these GCR and following this payment and the signature of the Rental Agreement and these GCR by electronic signature, the reservation becomes a Rental.

8. Protections included in the rental

COVER INCLUDED
1. The Hire of a Vehicle necessarily includes insurance for the Vehicle, the terms and conditions of which, enforceable against the Hirer, are set out in the general terms and conditions of insurance available by clicking here and the special terms and conditions of insurance available by clicking here from City-Drop's insurance company. For further information, we invite you to consult our FAQ, which can be accessed by clicking here.
2. In principle, civil liability insurance is included in the Vehicle Hire for all damage caused to third parties or to the Vehicle with a basic ‘absolute’ excess of 2,500 euros.
3. OPTIONAL PROTECTION: as an exception, the amount of this ‘absolute’ excess may be reduced by taking out additional protection at the time of hire in the event of Damage, subject to payment of an option detailed as follows:

COMFORT’ DEDUCTIBLE (additional charge of €10 (inc. VAT) per 24-hour period of rental of the Vehicle under the Rental Contract) = €1200
PREMIUM’ DEDUCTIBLE (additional charge of €29 (incl. VAT) per 24-hour rental period of the Vehicle) = €450

The conditions of application of the cover relating to the optional supplementary protection taken out are the same, regardless of the option taken out by the Renter at the time of the Hire. The only difference lies in the above-mentioned excess amounts applied in the event of Damage to or theft of the Vehicle, during the Rental Period;
EXCLUDED COVER
1. THE ‘PREMIUM AND COMFORT’ EXCESS IS NOT APPLICABLE IN THE EVENT OF MECHANICAL DAMAGE RESULTING FROM A FAULT IN THE USE OF THE VEHICLE DURING THE RENTAL PERIOD (DAMAGE TO THE CLUTCH AS A RESULT OF OVERLOADING OR POOR DRIVING, DAMAGE TO THE TYRES AND/OR SHOCK ABSORBERS AS A RESULT OF IMPACT, BURSTING OR OVERLOADING, ETC.). OR DAMAGE TO THE VEHICLE'S ENGINE COMPONENTS AS A RESULT OF POOR FLUID LEVEL MANAGEMENT OR MISFUELLING). THE AMOUNT OF THE BASIC EXCESS WILL THEN BE APPLIED.
2. THE EXCESSES, WHATEVER THEY MAY BE, DO NOT APPLY TO THE UPPER OR LOWER PARTS OF THE VEHICLE (SEE INDICATIVE DIAGRAMS 8. 2.3), NOR IN THE EVENT OF DRIVING ON DETERIORATED ROADS OR IN UNSUITABLE CONDITIONS OR EVEN CONTRARY TO THE HIGHWAY CODE, INAPPROPRIATE USE OF THE VEHICLE, CONTRIBUTION TO THE DETERIORATION/THEFT OF THE VEHICLE. THE UPPER PARTS OF THE VEHICLE ARE DEFINED AS BEING ABOVE THE WINDSCREEN OF THE VEHICLE: DAMAGE CAUSED TO THE UPPER PARTS OF THE VEHICLE REMAINS THE FULL AND EXCLUSIVE RESPONSIBILITY OF THE HIRER. THE UPPER PARTS ARE MADE UP OF THE BODYWORK COMPONENTS ON THE ENTIRE VEHICLE, EXTENSIONS AND EQUIPMENT EXTENDING ABOVE THE VEHICLE'S WINDSCREEN. THE LOWER PARTS OF THE VEHICLE ARE THOSE PARTS LOCATED ALONG THE ENTIRE LENGTH OF THE VEHICLE FROM THE TOP OF THE TYRE: WHEEL TRIMS, ENGINE SILLS, DOOR SILLS, BODY SILLS, RIMS, CHASSIS (NON-EXHAUSTIVE LIST). DAMAGE TO THE LOWER PARTS OF THE VEHICLE AND THE MECHANICAL CONSEQUENCES THEREOF SHALL BE BORNE ENTIRELY AND EXCLUSIVELY BY THE HIRER. DAMAGE TO THE VEHICLE WILL BE CHARGEABLE TO THE HIRER IF IT RESULTS IN DETERIORATION DUE TO AN INCORRECT ASSESSMENT OF THE VEHICLE'S SIZE AND IF IT AFFECTS THE UPPER PARTS (ABOVE THE WINDSCREEN) OR THE LOWER PARTS OF THE VEHICLE. THE HIRER SHALL ALSO BE LIABLE FOR ANY DAMAGE TO PRIVATE OR PUBLIC PROPERTY, WHETHER VOLUNTARY OR INVOLUNTARY (ACCIDENTAL), CAUSED WHILE DRIVING A HIRED VEHICLE.

6. Figure :

9. Confirmation of the rental

Following the complete payment of the Price, the Tenant receives by e-mail a confirmation including the essential elements of the Rental and in particular the following elements :
- A confirmation of reservation;
- A confirmation of payment;
- An email explaining the course of the rental;
This confirmation shall be deemed to be proof of the entirety of the Hire between City-Drop and the Hirer, and of the due date of the sums due in execution of the Order and shall form the Hire agreement between City-Drop and the Hirer.
However, the Rental is only considered complete when the Price is paid in full directly from the Site and, in any event, under the conditions of these GCRs and subject to the Tenant having:
- Sent the Identification Information to City-Drop and that these have been validated in accordance with the conditions of article 13 ;
- Paid in full and without refusal of payment authorization by the banking institution of the payment method used:
  - The Rental Price under the conditions of Article 11;
  - The security deposit under the conditions of Article 14;
- Confirmation by City-Drop of the rental.
Following the Hire, the Hirer may request additional services, the price of which shall be payable under the same conditions as the Hire Price and which, once contracted and approved by City-Drop, shall form an integral part of the Hire.
Forty-eight (48) hours before the start of the Rental, the Tenant receives a text message inviting him/her to log into his/her Account to access the copy of these GCR and the Rental Agreement available in PDF format.

10. Cancellation of the Rental

Any request to change the essential elements of the Rental (date, time, category of Vehicle, location, etc.) is considered a request to cancel the Rental.
City-Drop reserves the right not to confirm and/or cancel a Rental for any reason. In case of non-confirmation and/or cancellation of a Rental, the Renter will be refunded the Price paid for the Rental.
The Renter may cancel the Rental by logging into his or her Account and will be entitled to a refund of the Rental Price, with the exception of the specific offers referred to in Articles 10.5, 10.6 and 10.7 of these GCR, under the following conditions:
- 100% of the Rental Price for a cancellation more than fourteen days prior to the pick- up date of the Vehicle as specified in the Rental Agreement;
- 50% of the Rental Price for a cancellation less than 14 days and up to 8 days prior to the pick-up date of the Vehicle as specified in the Rental Agreement.
- Any cancellation occurring less than 8 days before the day of pick-up of the Vehicle as provided for in the Rental Agreement will not give rise to any refund.
Some Rentals may be offered at a particularly attractive Price and/or deposit by City-Drop, especially to facilitate the movement of Vehicles and are presented and identified by City-Drop as a "last minute offer" or "good deal" or similar.
For these specific offers, the Renter has the possibility to cancel the Rental from his Account, being specified extra fee can be charged :
- No charge for cancellations occurring before fourteen (14) days prior to the pick-up date of the Vehicle as provided for in the Rental Agreement, unless the lack of a security deposit is due to an unauthorized ceiling by the Tenant's banking department, it being specified that the Rental Price is not refunded;
- Subject to a fee of ninety-nine (99) € including VAT for a cancellation occurring between fourteen (14) days and eight (8) days before the day of pick-up of the Vehicle as provided in the Rental;
- Subject to a fee of one hundred and forty-nine (149) € including VAT for a cancellation occurring between seven (7) days and forty-eight (48) hours before the day of pick-up of the Vehicle as provided in the Rental;
- Subject to a fee of one hundred and ninety-nine (199) € including tax for a cancellation less than forty-eight (48) hours before the day of pick-up of the Vehicle as provided in the Rental Agreement.
For specific Rentals, identified as "Round Trip", the Renter can cancel his Rental from his Account, under the following conditions:
- 100% refund of the rental price, more than 72 hours before departure;
- Refund of 50% of the rental price between 72 and 24 hours before departure;
- No refunds within 24 hours of departure.
This is not considered as a cancellation and will not give rise to any refund:
- Any use of the Vehicle during the dates of the Rental, but for a period shorter than that provided for in the Rental;
- In case of non-use of the purchased kilometers ;
- In case of non-use of the Vehicle during the rental period ;
- In case of delay in the pick-up of the Vehicle by the Renter ;
- In case of non-transmission of the Tenant and Driver Identification Information;

11. Financial arrangements

The payment of the rental is made directly from the Site.
The Rental Price is paid by the Tenant to City-Drop.
Payment via the Site
- The Rental Price is indicated on the Site at the time of the subscription of the Rental and is payable in euros (€).
- No vehicle may be picked up by the Renter until the Rental Price has been paid in full. Payment for the rental can be made by credit card (Visa, Mastercard, Bancontact, American Express). Payment is made via the BNP secure payment interface or the Stripe interface, in order to protect all data related to payment methods as effectively as possible. The Customer can access the BNP https://axepta.bnpparibas/gdpr/ lgue=FR§ion=rgpd and Stripe https://stripe.com/fr/privacy privacy policy here. Any guarantee as to the security of this system is entirely the responsibility of BNP or Stripe and cannot be imputed to City-Drop.
- The Customer's credit card number and its cryptogram are collected directly and securely by the payment provider, BNP or Stripe. Only a bank imprint is transmitted to City-Drop by BNPor Stripe and kept by City-Drop under the conditions of the City-Drop Privacy Policy.
- The Customer expressly acknowledges that the communication of his or her bank card number on CIC's secure payment interface constitutes authorization to debit his or her bank account for the amount of the invoiced Price.
- Once the payment has been made, a confirmation of payment will be sent to the Customer via the secure BNP payment interface or the Stripe payment interface.
Payment of reservations made by phone
- City-Drop offers the possibility to pre-book a vehicle by phone. On this occasion, the future Renter is asked to communicate the following information:
  - Name;
  - First name;
  - Phone number;
  - E-mail address;
- Once the pre-reservation has been made by telephone, City-Drop sends the Renter an e-mail confirming the pre-reservation, together with the rental guide. The Renter goes to the website, in his/her Customer Area, to make payment within 2 hours of receiving the confirmation e-mail.
- Once payment has been made, confirmation of the rental, payment and a copy of these General Terms and Conditions and the Rental Contract are sent to the Renter by e-mail, under the conditions set out in article 9 of these General Terms and Conditions.
- In the event of non-payment of the pre-reservation within the stipulated period, City-Drop reserves the right to cancel the pre-reservation.
Fees and Fines and Taxes
- Charges as set out in these GCR, if not invoiced at the time of hire, may be invoiced at the time of handover of the Vehicle or subsequently depending on the situation (e.g. if they could not be calculated previously and/or City-Drop was not aware of them).
- Charges and Fines and Taxes shall be presumed to be the responsibility of the Tenant, unless the Tenant proves otherwise.
- The Tenant authorizes City-Drop in advance to immediately deduct the amount of the Charges and the amount of the Fines and Taxes from the pre-authorized bank account used for the security deposit in accordance with article 14 of these T&C.
- The Tenant then has a period of fifteen (15) days from the date of notification of the invoice to contest these Costs and/or Fines and Taxes and to demonstrate that these additional Costs and/or Fines and Taxes are not attributable to it. If Tenant proves that such Charges and/or Fines and Taxes are not attributable to Tenant, then such Charges and/or Fines and Taxes shall be refunded to Tenant in full.
Billing : This clause is intended to apply only to Lessees acting in their professional capacity, except for Article 11.6.1 which applies to all Lessees.
- City-Drop's invoices shall be sent to the Hirer exclusively by electronic means and shall be payable immediately.
- In the absence of payment of invoices within the time limit, and after written notice, the unpaid amounts may give rise to the payment of late interest, equal to three (3) times the legal interest rate.
- Interest shall accrue from the day following the date on which the invoice in question is due. City-Drop shall be entitled to charge the Hirer a fixed sum of forty (40) € for the collection costs incurred, in accordance with the provisions of article L.441-10 of the Commercial Code.

12. Right of withdrawal

The Hirer is informed that, in accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for "car rental" services.

13. Identification Information

In order to make a Rental and use a Vehicle, the Renter must send to City-Drop all the Identification Information required by City-Drop, including but not limited to

Required documents
A valid B driver's license valid in the country (countries) of the rental (international license) and issued more than two years ago.
Documents to be provided at the first request of City- Drop
For the Tenant	For each Driver
a valid international ID showing that the Tenant is at least 21 years old, Proof of residence less than 3 months old in certain situations; In the case of a legal entity : A Kbis extract of less than three (3) months; A certificate from the legal representative authorizing his or her representative to make the Rental and the Driver to use the Vehicle.	an internationally recognized form of identification valid in the country(ies) of rental and showing that the Driver is at least 21 years old, with a current address

Customer is hereby informed that in the course of performing the Services, City-Drop may request Customer to provide a copy of all or part of the Identification Information and any additional Identification Information. Any failure by the Customer to produce such a document within the time limit required by City-Drop shall result in the suspension of the Services.
All copies of identification documents are subject to verification by an external service provider to ensure their authenticity.
The transmission of the Identification I n f o r m a t i o n is done directly from the Site by clicking on the link communicated for this purpose in the e-mail sent to the Renter, the title of which is
"Welcome to City-Drop". In case of non-receipt for any reason, the Renter shall contact City-Drop directly, which will proceed to the usual checks (including identity checks for security purposes) and will give him/her any instructions to communicate the Identification Information.
The Identifying Information shall be deemed to have been fully sent to City-Drop when City-Drop acknowledges receipt of the Identifying Information and confirms compliance with the GCR.

14. Security deposit

For each Rental, a deposit of 2500, 1200 or 450 € depending on the insurance chosen at the time of booking may be required by City-Drop and will immediately give rise to a pre-authorization on the bank card used for the payment of the Rental or any other authorized means of payment.
The amount of the security deposit is equal to the amount of the deductible contracted according to the insurance option taken out at the time of the rental.
This security deposit shall be partially or totally forfeited to City-Drop in the event of an accident which is at fault or partially at fault and of Damage to or theft of the Vehicle attributable to the Renter (except in cases where the excess is inapplicable). If the excess does not apply, City-Drop shall be entitled to claim compensation, the amount of which shall take into account the severity of the negligence and may be equal to the amount of the loss or damage suffered or to be suffered (whichever is higher), to the extent permitted by applicable law.
In the absence of Damage to or theft of the Vehicle, the security deposit will be returned to the Hirer automatically eight (8) days after the return of the Vehicle and will be released to the Hirer's bank account subject to the diligence and hazards of the banking institutions concerned. In the event of Damage, City-Drop may retain the security deposit in order to manage the claim until the claim has been closed.
If the Hirer is wholly or partially responsible for a claim, or in the case of an unidentified responsible third party, compensation equal to the amount of the excess stipulated in these T&Cs will be invoiced to the Hirer.

This rule applies even if there is no visible damage to the Vehicle, due to the various costs and expenses to be covered to deal with the claim.

This compensation will be returned to the Hirer under the following cumulative conditions:

The third party responsible is subsequently identified ;
The Hirer is not responsible for the accident;
City-Drop's insurance has covered the damage caused to the Vehicle in its entirety.

To proceed with the deposit :

The bank card used for the security deposit must be in the full name of the Hirer. If the Hirer wishes to use another payment card, he/she guarantees that he/she is expressly authorised to use it.
Cheques, cash and Indigo cards are not accepted.
If the bank authorisation for the amount of the security deposit were to be refused, City-Drop would not be obliged to honour the Rental. The Rental may then be cancelled and the Tenant will be charged a Cancellation Fee corresponding to 100% of the amount of the Rental, including the Cancellation Fee for the ‘bon plan’ offers referred to in article 10 of these T&Cs.

15. Taking charge of the vehicle

To pick up the Vehicle, the Renter must go to the location of the Vehicle indicated on the Application.
The Renter can open the Vehicle directly from the Application.
The Renter, before using the Vehicle, is obliged to proceed to the inventory of the premises according to the instructions provided on the Application and in particular :
- proceed directly from the Application to the required photographs;
- check the existing damages of the Vehicle and indicated on the Application and, if necessary, add some provided that they are true and sincere;
- indicate the mileage ;
- indicate the fuel level;
- describe the general exterior and interior condition of the Vehicle.
In the event that the inspection function does not work from the Application, the Renter, after checking the condition of the Vehicle, must take at least twelve (12) wide-angle photographs of the Vehicle (one photograph of each side and then one photograph of each corner of the Vehicle, one photograph of each mirror and one photograph of the inside of the rear body on which the ceiling of the Vehicle is visible), one photograph of the odometer and the fuel level, and then send the photographs by email to [email protected], indicating the number of the Rental Contract in the subject line.
The photographs must be visible and representative of t h e actual condition of the Vehicle or any damage found will be charged.

16. Use of the Vehicle

The Hirer s h a l l exercise the powers o f use, management, control and supervision of the Vehicle from the date and time of pick-up specified in the Rental Agreement until the date and time of return of the Vehicle specified in the Rental Agreement.
The Vehicle may only be driven in the countries indicated on the green insurance card and for the duration of the rental.
The Vehicle is not equipped to drive on snow or ice. However, some Vehicles may be specifically equipped for this purpose. It is the responsibility of the Hirer to check this with City- Drop prior to the Hire, who will advise him/her of the existing equipment and, if applicable, its mode of operation.
The Vehicle must be driven exclusively by the Driver, in a reasonable manner and in accordance with the applicable legislation in the country of circulation, it being specified that it is possible to have up to three (3) Drivers per Rental.
During the Rental Period, the Vehicle when parked must be parked in accordance with the applicable laws of the country of travel, where applicable paying the applicable parking fees and safe from any risk to the Vehicle, but also systematically locked using the Vehicle's devices.
If applicable, the Tenant shall remain responsible and liable to City-Drop for the amount of any Fines and Taxes which may be claimed from City-Drop and for the handling and/or detention charges for such claims as set forth in Appendix I.
The Vehicle may only be filled with goods and/or luggage that are not likely to damage the interior and/or exterior of the Vehicle or constitute a risk to passengers.
The fuel used for the Vehicle shall be exclusively that which is appropriate and indicated by City-Drop to the Hirer.
The Vehicle, if electric, must be charged exclusively with the cables provided by City-Drop.
The Vehicle must be maintained throughout the rental period in optimum operating condition, in particular with regard to tire pressure, AdBlue and fuel levels, the Gross Vehicle Weight Rating (GVWR) as indicated on the Vehicle's technical data sheet and the maximum load as indicated on the Rental Contract.
In the event of any difficulty during the Use of the Vehicle, the Hirer may contact City-Drop at the address mentioned in article 3.
In the event that a third party intervention on the Vehicle is required and/or if the Vehicle is lost or stolen, the Hirer must immediately contact City-Drop at the address mentioned in article 3. In case of intervention of a third party, the Renter must take the eight (8) photos necessary for the exit inventory (front of the vehicle, right front corner, right side, right rear corner, rear of the vehicle, left rear corner, left side, left front corner) before the towing and send them by e-mail to [email protected].
If an accident with a third party occurs, the Renter must immediately contact City-Drop at the address mentioned in article 3 and then, as soon as possible, send the accident report, the eight (8) photos necessary for the exit inventory (front of the vehicle, right front corner, right side corner, right rear corner, rear of the vehicle, left rear corner, left side corner, left front corner) as well as any useful element concerning this accident (additional photos, testimonies, etc.) and send them by e-mail to [email protected].

17. Replacement vehicle

In the event of a breakdown or accident of the Vehicle occurring during the Rental, the Hirer undertakes to inform City-Drop without delay and to contact the assistance service available 24 hours a day, 7 days a week at the number available in the App or on the on-line account , in particular in the event of towing and replacement of the Vehicle under the conditions described below.
When contacting the assistance service, the Renter must have the Vehicle's documents (available on the Website via his Account). Before any towing, the Renter agrees to take pictures of the Vehicle to finalize the exit inventory of fixtures as described in article 16 of these GCR.
In the event that assistance is unable to provide a replacement vehicle to the Renter in the event of towing during business hours, City-Drop will use its best efforts to provide a replacement vehicle to the Renter.
In the event of breakdown (excluding breakdowns due to misuse by the Tenant), City-Drop will pay for the rental of a replacement vehicle for a maximum of two (2) days upon presentation of a vehicle rental invoice by the Renter, up to a maximum of 200€ including VAT in the following cases :

In case of towing outside of business hours;
In case of towing during working hours, if City-Drop refers the Renter to another rental company;
In general, in the event that the Hirer decides to use the services of another vehicle rental company.

All other expenses (accommodation, repatriation, cab) are the responsibility of the Tenant if, at the time of the Reservation, his or her Rental Contract does not include assistance covering these possible expenses.

18. Return of the vehicle

At the end of the rental period, for whatever reason, the Tenant must return the Vehicle to the parking area (exempt from parking fees) indicated on the Rental Agreement. The Renter must ensure that the Vehicle is parked in a dedicated parking space and then place the Vehicle's key in the glove compartment on the box provided for this purpose and ensure that the Vehicle is locked with the Application.
If the Vehicle is returned without its key and/or if the key is badly damaged, City-Drop shall be entitled to charge a Lost Vehicle Key Fee as well as any other Costs incurred as set out in Appendix I.
If the Vehicle is returned outside of the area specified in the Rental Agreement, the Fees in Appendix I will be charged.
The fuel level or battery charge level when the Vehicle is returned must be the same as the fuel level or battery charge level when the Vehicle is returned. In the event of a fuel shortage, the Flat Fee in Appendix I will be charged. In the event of excess fuel or battery charge level, no refund to the Hirer will be due.
Any return of the Vehicle after the date and time specified in the Rental Agreement will result in the charge of the Fees set forth in Appendix I.
The Vehicle must be returned in the same condition (interior and exterior) as when it was picked up by the Hirer.
If the Vehicle is not returned in the same condition (interior and/or exterior) as when it was picked up by the Renter, and/or if accessories and/or equipment are missing from the Vehicle, City-Drop shall be entitled to charge Vehicle Cleaning Costs, Unloading Penalties or Equipment Costs as set out in Appendix I. With regard to unloading penalties, the Hirer undertakes to return the Vehicle free of any load. It is specified that the area around the Vehicle must also be free of any rubbish or bulky items (see article R634-2 of the French Penal Code, relating to the deposit of waste on the public highway).
In the event of failure to return the vehicle on the date and time specified in the rental contract, and without further written notification from the renter, City-Drop reserves the right to charge a penalty and to contact the relevant authorities in order to report the misappropriation. Misappropriation charges are cumulative with all other charges listed in Appendix I.

19. Guarantees and responsibilities of the Tenant

By accessing the Vehicle and using the Services, Renter represents, warrants and covenants that:
- comply with these GCR and pay in full the Price, the Fees due, the Fines and Taxes due, the security deposit due, without any bank opposition;
- access and use the Application, the Site, the Vehicle and the Services in a good faith, reasonable, non-fraudulent manner and not contrary to the terms of these TOS;
- not use any device or software other than the Application provided by City-Drop to access and/or use the Vehicle;
- not to use the Application and/or the Website and/or the Vehicle and/or the Services for purposes that are unlawful and/or contrary to the law and/or contrary to the GCR and/or in order to cause damage to City-Drop and/or a third party;
- not to market (sell, rent, mortgage, pledge, etc.) directly or indirectly the Application and/or the Site and/or the Vehicle and/or the Services and/or access to the Application and/or access to the Site and/or access to the Vehicle and/or access to the Services;
- not to use the Vehicle to transport individuals in return for a fee or for consideration (chauffeur-driven car, public transport), with the exception of carpooling, which is still tolerated;
- not to limit access to and use of the Application and/or the Site and/or the Vehicle and/or the Services;
- not to transport illegal goods and/or goods whose transport and/or possession is/are illegal and/or which, because of their nature and/or their packaging, can present a danger or harm the environment and/or the health of people and/or whose transport or possession can only be carried out by a regulated profession or imply the possession of specific documents;
- not to transport live animals except for pets and/or domestic animals;
- not to transport goods, whose weight and/or quantity and/or volume exceeds those allowed by the authorization of circulation and/or the technical control report of the Vehicle;
- not use the Vehicle for any purpose other than reasonable use, including racing, driving off paved roads, driving off marked roads, driving on roads closed to the public, conducting reliability tests, competitions, trials or speeding or participating in rallies, pushing or pulling a vehicle and/or any other property;
- not to use the Vehicle for any purpose contrary to that intended by the Vehicle manufacturer;
- never lose the use and/or direction and/or control and/or supervision of the Vehicle for the duration of the Rental;
The Hirer shall be liable for any Damage to the Vehicle and shall be charged, subject to the application of the deductible amounts applicable to the Hire and as detailed in Article 8, either the Costs referred to in Appendix I or the Repair Costs assessed by an independent expert plus the Management Costs and Immobilization Costs referred to in Appendix I.
The Tenant shall have a period of fourteen (14) days from the date of notification of any Damage by City-Drop to dispute and/or provide any evidence. At the end of this period, City-Drop may charge the above-mentioned Costs.
The Tenant may have a second opinion carried out at its own expense, provided that it uses an independent automobile expert within 72 hours after receiving the quote from City-Drop, which it must demonstrate (for example, if the expert appears on the list of independent experts).
To the fullest extent permitted by law, in particular subject to the specific provisions of the Consumer Code, Renter shall indemnify, defend and hold City-Drop harmless for any and all claims, liabilities, damages, losses and judgments (including Litigation Expenses, Expenses and Reasonable Legal Expenses) that may be incurred, generated or recovered by any third party, arising out of the operation of the performance, misperformance or non-performance by Renter, of the GCR and/or the Application and/or the Site and/or the Services and/or the Vehicle.

20. Warranties and responsibilities of City-Drop

City-Drop does not intervene in the use of the Vehicle during the rental period, for which the Hirer is solely responsible.
City-Drop only allows access to the Vehicle, that it is functional and without intrinsic danger for the Hirer.
Therefore, the Hirer accepts without reservation that if City-Drop is held liable, directly or indirectly, by any person or entity in connection with the use of the Vehicle, City-Drop reserves the right to take, promptly and as of right, any administrative and/or technical measures, including with respect to the Hirer, to safeguard its interests and/or to comply with its obligations, including but not limited to suspension of the Services, early termination of the T&C, etc.
City-Drop shall not be liable for any administrative or legal proceedings brought against the Renter for any improper use of the Services and/or the Vehicle.
The Hirer acknowledges and agrees in this respect that he/she shall be personally responsible for any claim or proceeding brought against City-Drop as a result of his/her improper use of the Services and/or the Vehicle.
In any case, City-Drop will not be responsible for:
- in case of unavailability of the Application and/or the Site and/or the Services for reasons such as the failure of the public electricity network, the failure of the cable telecommunications networks, the loss of connectivity to the Internet network due to public or private operators, in particular of the Tenant, for any reason whatsoever, in particular strikes, storms, earthquakes or any other cause having the characteristics of force majeure ;
- in case of use of the Application and/or the Website and/or the Services and/or the Vehicle by any Renter under conditions that do not comply with the terms of these GCR;
- to the extent permitted by applicable law, for any consequential damages, including but not limited to loss of profits, data or other intangible or tangible property, even if City-Drop has been advised of the possibility of such damages arising from (i) the use of or inability to use the Application and/or the Site and/or the Services and/or the Vehicle or (ii) access to the Application and/or the Services and/or the Vehicle by an unauthorized user.
City-Drop shall not be held responsible for any malfunction of any nature whatsoever relating to the Renter's computer equipment, in particular the Terminal, as well as its Internet access connection, when accessing the Application and/or the Website and/or the Services and/or the Vehicle (with a view to opening or closing it).
In particular, City-Drop does not warrant to the Renter of the Services that the Renter will be able to access the Application and/or the Website and/or the Services at the correct speed and/or that the Renter's Terminal will be able to buffer the content accessible via the Services.
City-Drop accepts no responsibility for the lawfulness and legality and/or reliability and/or suitability and/or content and/or condition of goods transported by the Vehicle, of which it has at no time knowledge, control or possession.
To the fullest extent permitted by law, in particular subject to the specific provisions of the French Consumer Code, as an essential and determining condition of City-Drop's consent, if City- Drop's liability is accepted, the non-consumer Hirer shall not be entitled to any other compensation, damages or settlement per year of performance, for all causes and losses whatsoever, other than fifty (50) % of the amount invoiced per Hire, for all claims and losses whatsoever relating to the Hire.
To the fullest extent permitted by law, in particular subject to the specific provisions of the French Consumer Code, as an essential and determining condition of City-Drop's consent, the Hirer irrevocably acknowledges that City-Drop shall not be liable for indirect and/or consequential damages, such as loss of profits, loss of revenue, loss of business opportunities loss of profits, loss of revenue, loss of business opportunities, loss of goods carried by the Vehicle, loss of reputation, loss of market capitalization, increase in operational or non-operational costs including third party supply costs, loss of business in the accounting sense, loss of productivity, contracts, image, margin, data, files, failure to realize expected savings or gains.
To the fullest extent permitted by law, and in particular subject to the special provisions of the French Consumer Code, City-Drop's liability shall be incurred by the Tenant within one (1) year of knowledge of the event giving rise to the alleged loss or damage for whatever reason.

21. Personal data

The personal data of the Renter and the Driver(s) are processed in accordance with the City- Drop Privacy Policy.
The Vehicles are geolocated for the needs of the Services, and in particular for :
- ensure the management of the fleet: make sure of the point of departure and arrival of the Vehicle, check that the Vehicle has not left the Schengen area,
- fight against theft of the Vehicle and/or fraud in the use of the Services and/or the Vehicle,
- to assist the Tenant (e.g. to find a garage, a parking place, in case of breakdown / accident).
This processing of personal data is detailed in the City-Drop Privacy Policy.

22. Termination and/or suspension of Services

If the Renter uses the Services and/or the Vehicle in contravention of the terms of these GCR, and in particular if the Renter fails to provide the Identification Information, the Renter acknowledges and agrees that City-Drop shall have the right to suspend access to all or part of the Services, including access to the Vehicle, or to terminate the Rental Agreement, by operation of law and to the Renter's sole detriment, without delay.
Any suspension and/or termination at the sole fault of the Hirer shall not entail any compensation and/or reimbursement to the Hirer, without prejudice to any damages to which City- Drop may be entitled.
In the event of non-payment, including cancellation or repudiation of payment, City-Drop shall notify the Tenant and request him/her to rectify the situation as soon as possible, it being specified that the Services subscribed to will be suspended until full payment of the City-Drop shall be entitled to terminate the Hire by operation of law to the sole detriment of the Tenant.

23. Force majeure

The only cases of force majeure are those defined in article 1218 of the Civil Code.
Initially, the force majeure event will suspend the performance of the TOS or only the Services affected by the force majeure event. If the force majeure event lasts longer than thirty (30) business days, the Services affected by the force majeure event may be terminated by operation of law, unless otherwise agreed by the Parties, without compensation to either party.

24. Miscellaneous provisions

Correspondence - Evidence

Unless otherwise specified in these GCR, correspondence between City-Drop and the Hirer is mainly by e-mail and/or written telephone message.

Pursuant to articles 1366 and following of the French Civil Code, the Hirer acknowledges and agrees that the information provided by City-Drop by e-mail and/or by written telephone message and/or by the Services and/or the Application and/or the Website shall be deemed authentic between him/her and City-Drop.

Information and notices sent to Tenant relating to the Rental shall be conclusive as appearing on the Application, the Site and each Tenant's Account, or as authenticated by City-Drop's computerized procedures, unless proven otherwise in writing by Tenant.

The scope of proof of the information provided by the Application and the Site is that granted to an original document in the sense of a written paper document signed by hand.

2. Entire CGL

These GCR express the entire obligations of City-Drop and the Hirer. The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to herein shall not be construed for the future as a waiver of the obligation in question.

3. Partial invalidity

In the event that one or more of the provisions of these GCR are considered invalid, deemed unwritten or declared as such in application of a law, a regulation or following a decision of a competent court having the authority of last resort, the other provisions shall retain all their force and scope and shall remain fully applicable, unless the invalid provision(s) were of a substantial nature and their disappearance would call into question the contractual balance.

4. Titles

In case of difficulties of interpretation between one of the titles appearing at the head of the clauses of these GCR, and one of the clauses, the titles will be declared non-existent.

5. Electronic signature

In accordance with Articles 1366 and 1367 of the Civil Code, the T&C and the Rental Agreement are signed electronically by the Tenant and City-Drop. The Tenant and City-Drop expressly acknowledge that electronic signatures via Universign, which service is compliant with the eIDAS (EU) 910/2014 regulation, have been used for the signature of the T&C and the Rental Agreement.

Rental Agreement by the Parties. The Hirer and City-Drop acknowledge that they have received all the information required for the electronic signature of the GCR and the Rental Agreement and that they have signed these documents electronically with full knowledge of the technology used and its terms and conditions, and therefore waive any claim and/or legal action to challenge the reliability of this electronic signature system and/or its intention to enter into the GCR and the Rental Agreement. Furthermore, in accordance with the provisions of Article 1375 of the Civil Code, the obligation to deliver one (1) original paper copy to each of the parties is not necessary as proof of the commitments and obligations of the Hirer and City-Drop to the T&C and the Rental Agreement. Delivery of an electronic copy directly by Universign to Tenant and City-Drop shall constitute sufficient and conclusive evidence of the covenants and obligations of each party to the T&C and the Rental Agreement.

25. Applicable Law and Dispute Resolution

Applicable Law. These GCR are subject to French law.
Competent jurisdiction. IN THE EVENT THAT THE TENANT IS NOT A CONSUMER, ANY DISPUTE RELATING TO THE INTERPRETATION, VALIDITY AND EXECUTION OF THESE GENERAL RENTAL CONDITIONS, AND FAILING AN AMICABLE AGREEMENT BETWEEN THE PARTIES, SHALL BE SUBJECT TO THE EXPRESS JURISDICTION OF THE COURTS WITHIN THE JURISDICTION OF THE COURT OF APPEAL OF PARIS.
Consumer Mediation. If the Tenant is a consumer as defined in the French Consumer Code, in the event of a dispute relating to the interpretation, validity and execution of these General Terms and Conditions of Rental, he/she must :
- first, contact City-Drop's customer service by e-mail at [email protected].
- Then, in a second step, he is informed that he has the possibility to have recourse free of charge to a mediator of the consumption in order to resolve amicably the dispute which opposes him to City-Drop, in application of the articles L.612-1 and following, L.616-1 and following, and R.612-1 and following of the Code of the consumption. In this respect, the Tenant may contact the Mediator of the National Council of Automobile Professions (CNPA) - MOBILIANS by mail or by email, using a referral form that can be downloaded from the Mediator's website (https://www.mediateur-mobilians.fr) and at the following address: Mr. Mediator of Mobilians, 43 Bis, route de Vaugirard - 92190 Meudon FRANCE [email protected]
- In any event, the Tenant retains the right to bring an action before the competent court in the event that the amicable settlement of the dispute fails.

SCHEDULE 1

ADDITIONAL FEES

All additional costs and repair packages listed below are inclusive of all taxes (VAT at 20%)

Benefits	Price (incl. VAT)
Management Fees	50€
Management fees for parking tickets, non-payment of tolls and parking fees	25 €
Cleaning costs	50 €
Unloading penalties (abandonment of bulky items or any type of waste in or near the vehicle)	1200 €
Drop-off fee outside of the drop-off address (except in case of theft)	400 €
Fees for bad parking (in a private parking lot, in a paid zone, embarrassing parking...)	150 €
Damage Charges	see table Repair package
Excess mileage for tenants who booked on a platform such as Driiveme, getaround ...	0,50 €/ additional km
Misappropriation charges	1200€
Mileage overrun for Round Trip Renters	0,60 € / additional km
Prepaid kilometers not consumed by the Tenant	No refunds
Fuel and AdBlue rebilling fees	3 €/Liter
Quotation management fees Immobilization and guarding costs (in case of work done by the Tenant)	50 € (included in the estimate) 100 € / day
Cancellation fees for the "good plan" offer	Between 8 and 14 days before departure: 99 €.
	Between 48 hours and 7 days before departure: 149 €.
	Less than 48 hours before departure: 199 €.
Cost of damage or loss of the key or key ring or Vulog box on the key ring	50 €
Cost of damage to the Vulog box (located in the glove box) of the Vehicle	450 €
Delayed Vehicle Return Fee	50€/hour of delay (limited to 400€ for 24 hours of delay).. If the delay results in the cancellation of the next customer, then the next customer's rental fee may be charged to the Tenant.

FIXED PRICE FOR REPAIRS

Management Fees
City-Drop Claims handling fee	50,00€
Windshield Package
Models	3m3	6m3	12m3	17m3	20m3
IMPACT	300,00 €
CRACK / REPLACEMENT	600,00 €	750,00 €	1 200,00 €	1 500,00 €	1 500,00 €
CUSTODE	450,00 €
GLASSES	450,00 €
Mirror Package
Models	3m3	6m3	12m3	17m3	20m3
MIRROR	70,00 €	90,00 €	100,00 €	100,00 €	100,00 €
FLASHING	70,00 €	90,00 €	100,00 €	100,00 €	100,00 €
FULL	400,00 €
Tires Package
TIRE /u	400,00 €
TIRE + RIM /u	450,00 €
SPARE TIRE	450,00 €
Duplicate keys
KEYS + REPROGRAMMING	450,00 €
Dry run/Battery breakdown
Towing via ARC Assistance	400€
Handling fees	50€
Towing via an external breakdown service	Actual cost: the Tenant pays the breakdown mechanic directly on site
Fuel error
WITH INJECTOR	2 000,00 €
WITHOUT INJECTOR	500,00 €
Optics
FRONT LIGHT	600,00 €
REAR LIGHT	450,00 €
Clutch (if misused after expertise)
EMBRAYAGE	1 800,00 €
CLUTCH + FLYWHEEL	2 500,00 €
Flocking scratch package
0 - 20 cm	70,00 €
20 - 50 cm	90,00 €
50 - 100 cm	100,00 €
100 cm et +	110,00 €
Damage, Loss or theft
Particulate filter	2 500,00 €
GPS	2 500,00 €
ANTENNA	60,00 €
REAR VIEW CAMERA	800,00 €
CRIC	100,00 €

Terms and Conditions of Use

Date of last update of the document: January 3, 2024

1. Legal information

The Application, the Site and the Services (as defined below) described in these terms and conditions are published, operated and provided by the company City-Drop whose full contact details are available by clicking here (hereinafter "City-Drop").
The Application is hosted by OVH, whose contact information is available by clicking here https://www.ovh.com/fr/support/mentions-legales/.
The Site is hosted by Amazon Web Services, whose contact information appears in the Site's legal notice: https://www.city-drop.com/en/legal-notices.

2. Purpose of these Terms and Conditions of Use

The purpose of these General Terms and Conditions of Use (hereinafter "GCU") is to define the terms and conditions of use of the Application and the Site.
The GCU does not cover the conditions of the Rental of a Vehicle and the use of the Vehicle by the Renter which are governed by the General Terms and Conditions of Rental (hereinafter the "GCR") available by clicking here of which these GCU are an integral part.
The GCU do not cover the conditions of services related to the service of removal, which are ensured by the company Yoojo, partner of City-Drop, and whose general conditions are accessible while clicking here https://yoojo.fr/customer-terms-fr.pdf. When the Tenant carries out a request for removal near City-Drop, it agrees that its information is communicated to Yoojo to answer its request.

3. Claims - technical assistance

City-Drop can be contacted:

by mail at the following address: 1C2F - 4, rue du Port aux Vins, 92150 Suresnes - France
by email : [email protected]
by phone at +331 55 49 00 40 every day from 9am to 6pm, excluding Sundays and public holidays in France (price of a call to a landline in France).

4. Definitions

For purposes of these GCU, capitalized terms, whether used in the singular or plural, shall have the following meanings or the meanings given to them in the GCU:

Application: means the mobile application, published and operated by City-Drop, downloadable from the App Store and/or the Play Store, accessible from a Terminal, and allowing access to the Services;
GCR: refers to the general rental conditions accessible by clicking here and of which the present GCR are an integral part;
GCU: means the present general terms and conditions of use;
City-Drop: refers to the company 1C2F, a simplified joint stock company with a share capital of €440,330.00, whose registered office is located at 5 rue du Mont Valérien, 92150 Suresnes, registered in the Nanterre Trade and Companies Register under number 809 032 048 represented by Mr. Felix Nguyen acting and having the necessary powers as President.
Account: refers to the personal space of a Renter that can only be accessed with identification elements allowing him/her to access and benefit from the Services;
Internet user: refers to all Internet users, visitors of the Application and the Website, whether or not they have registered as a Renter and whether or not they have an Account;
Hirer: means any natural person of legal age and capacity, including a representative of a legal entity acting on its behalf, who has subscribed to an Account in accordance with the terms and conditions of the GCU and who has subscribed to a Hire in accordance with the terms and conditions of the GCR, who has communicated all the Identification Information directly to City-Drop and who is not subject to any legal, regulatory or contractual prohibition and/or restriction preventing him/her from proceeding with a Hire, and who is responsible for the use of the Vehicle by the Driver and who assumes responsibility for the Driver's observance of the T&Cs ;
Rental: means the rental of a Vehicle and any additional services and insurances by the Hirer, confirmed by City-Drop and consisting of a Price, a date, a time and a place of pick- up of the Vehicle as well as a date, a time and a place of return of the Vehicle;
Privacy Policy: refers to the personal data processing policy of the Renter and the Driver(s) and/or any Internet user (as designated in these TOS) of City-Drop accessible by clicking here https://www.city-drop.com/en/data-protection ;
Services: means the free features and services as determined in Article 6 made available to Users and accessible from the Application and the Site and, for some services, following the prior creation of an Account;
Site: refers to the Internet site published by City-Drop and accessible via the following address: https://www.city-drop.com/en/;
Terminal: means any mobile device that allows access to and use of the Application, but also access to a Vehicle and that has at least Android 5.1 ram 2GB 100 MB of space or iOS 11 2GB ram and 200MB of space.
User: refers indistinctly to an Internet user or a Renter.

5. Scope, acceptance and modification of the T&Cs

The purpose of the T&Cs is to define the conditions under which the User may consult the Application and the Site and under which he may benefit from the Services.
Access to or use of all or part of the Application and/or the Site and/or the Services implies acceptance without restriction or reservation of these T&Cs by the User.
These T&Cs may be subject to change, the applicable conditions are those in force and accessible on the Application and the Site at the date of access to the Application and/or the Site by the User.

6. Description of the Services

City-Drop provides Users, through its Website, access to a certain number of Services aimed in particular at making Rentals.
Rentals are made after creating an Account and subject to prior acceptance of the CGL.
From their Account, Renters can also: send Identification Information, access information about their Rental, including insurance coverage, and request assistance from City-Drop during the Rental and/or while using the Vehicle.
City-Drop also provides Renters with an Application, in the form of a user license, the conditions of which are set out in article 12 of these GCR, and which allows Renters to carry out the inventory of the Vehicle at the beginning and end of the Rental.
All the Services provided by City-Drop and made available to the User are detailed on the Application and in the T&Cs.

7. Access and Availability of Services

City-Drop shall use its best efforts to make its Services available 24 hours a day, 7 days a week, regardless of any maintenance of the Services and/or the Application and/or the Site.
However, City-Drop reserves the right to interrupt access to all or part of the Services for maintenance and/or improvement work. These interruptions of the Services and/or of the Application and/or of the Website will, as far as City-Drop is able, be notified in advance to the User, in particular by the diffusion of an alert message on the Application and/or on the Website. In case of emergency, City-Drop reserves the right to suspend partially or totally, for a reasonable period of time, all or part of the Services and/or the Application and/or the Website in order to conduct any required technical operation. Such interruptions of the Services and/or the Application and/or the Website shall not give rise to any compensation to the User.
In this respect, City-Drop is bound by an obligation of means.

8. Guarantees

By accessing the Application and/or the Site and/or the Services, the User declares, guarantees and agrees to:
- access and use the Application and/or the Site and/or the Services in good faith, in a reasonable manner, not contrary to the terms of these GCU and/or the TOS;
- not to use any device or software other than those provided by City-Drop intended to
  - affect or attempt to affect the proper functioning of the Application and/or the Site and/or the Services,
  - or to extract, modify, consult, even in buffer or temporary memory, or for individual use, all or part of the Application and/or the Site and/or the Services ;
- not to access and/or use the Application and/or the Site and/or the Services for illicit purposes and/or with the aim of causing damage to the reputation and/or image of City- Drop, or more generally to infringe the rights, in particular intellectual property rights, of City-Drop and/or third parties
- not to market directly or indirectly the Services and/or access to the Services and/or the Application and/or the Site;
- not to re-use or exploit all or part of the Application and/or the Site and/or the Services contained therein, in particular for commercial and/or collective and/or personal purposes in a form and/or media not authorized by City-Drop;
- not to reproduce or represent all or part of the Application and/or the Site and/or the Services for private purposes beyond the legal exceptions provided for, in particular by the Intellectual Property Code, or with a view to direct or indirect marketing, particularly to third parties;
- not to limit access to and use of the Application and/or the Site and/or the Services;
- ensure that the use of the Application and/or the Site and/or the Services does not affect or compromise the stability, security and quality of the Application and/or the Site and/or the Services, the networks, the bandwidth, or the infrastructure of City-Drop and/or third parties;
- not to contravene the provisions of articles 323-1 to 323-7 of the Penal Code repressing the practices known as "hacking".
In the event of a breach of any of these obligations, without this list being exhaustive, the User is informed that City-Drop shall have the right to refuse or suspend, unilaterally and without prior notice, access to all or part of the Services and/or the Application and/or the Website and to suspend, if necessary, access to his Account.

9. Advertising

City-Drop reserves the right to broadcast advertising or promotional messages on the Application and/or the Site, including in connection with the Services.

10. Limitation of liability

The User is solely responsible for the use he makes of the Application and/or the Site, as well as the Services he accesses from the Application and/or the Site.
City-Drop shall not be liable in any way for any proceedings brought against a User who is guilty of improper use of the Application and/or the Website and/or the Services.
The User acknowledges and agrees in this respect that he/she shall be personally liable for any claim or proceeding brought against City-Drop as a result of his/her non-compliant use of the Services and/or the Application and/or the Website.
The Application and/or the Site may contain hyperlinks to third party websites.
In this respect, taking into account the evanescent nature of the content that may be disseminated on the websites to which the said hyperlinks point, City-Drop cannot be held responsible in the event that the content of the said third-party websites contravenes the legal and/or regulatory provisions in force.
In any case, City-Drop will not be responsible for:

in case of unavailability of the Application and/or the Site and/or the Services for reasons such as the failure of the public electricity network, the failure of the cable telecommunications networks, the loss of connectivity to the Internet network due to public or private operators, in particular the User, for any reason whatsoever, in particular strikes, storms, earthquakes or any other cause having the characteristics of force majeure ;
in case of use of the Application and/or the Site and/or the Services by any User under conditions that do not comply with the terms of these GCU;
to the extent permitted by applicable law, for any consequential damages, including but not limited to loss of profits, data or other intangible property, even if City-Drop has been advised of the possibility of such damages

the use or inability to use the Application and/or the Site and/or the Services
following access to the Application and/or the Site and/or the said Services by an unauthorized User.
City-Drop shall not be liable for any malfunction of any kind relating to the User's computer equipment or Internet access connection when accessing the Application and/or the Site and more generally the Services.
In particular, City-Drop does not guarantee the User of the Services in respect of any problems of speed of access to the Application and/or the Website and/or the Services and/or the speed of buffering of the User's Terminal of the content accessible via the Services that the User may encounter.

11. Force majeure

City-Drop shall not be liable if the performance of any of its obligations is prevented or delayed due to force majeure as defined by the case law of the French Courts, including natural disasters, fires, malfunction or interruption of the telecommunications network or the electricity network.

12. Intellectual Property

Copyrights on the Application and on the Site. City-Drop is the holder or licensee of the intellectual property rights of both the general structure of the Application and the Website and its content (texts, slogans, graphics, images, videos, photos, programs and other content). Therefore, without prejudice to the provisions of article 12.5, any representation, reproduction, modification, distortion and/or exploitation of the Application and/or the Website and/or the Services, in whole or in part, by any process whatsoever and on any medium whatsoever, without the prior and express authorisation of City-Drop, is prohibited and constitutes an act of infringement of copyright. Likewise, any unauthorized use of the Application and/or the Website and/or the Services shall render the User criminally and civilly liable on the basis of copyright infringement. The User acknowledges and accepts that access to the Application and/or the Website and/or the Services made available by City- Drop does not imply any transfer or concession of intellectual property rights (in particular copyright) and other personal rights (right to image, privacy) to the User. Access to the Application, the Site and the Services is exclusively limited to the private and personal use of the User under the conditions and within the limits defined in the present T&Cs.
Distinguishing marks. The trademarks, logos, corporate names, acronyms, commercial names, signs and/or domain names of City-Drop and/or its commercial partners mentioned on the Application and/or on the Website, allowing access to the Services made available by City-Drop, constitute distinctive signs that cannot be used without the express and prior authorization of their owner. Any representation and/or reproduction and/or partial or total exploitation of these distinctive signs is therefore prohibited and constitutes trademark infringement, usurpation of company name, commercial name and domain name engaging the civil liability of its author.
Hypertext links. The hypertext links accessible on the Application and/or on the Site and/or within the framework of the Services, in the direction of other Internet sites and in a general way towards all existing resources on the Internet cannot engage the responsibility of City-Drop. The technique of "framing" is forbidden, except with the express and prior authorization of City-Drop.
Databases. The User irrevocably acknowledges that the Application, the Website and the Services consist of one or more databases made available to the Users by City-Drop in its capacity as producer of the said databases within the meaning of the provisions of articles L.341-1 et seq. of the Intellectual Property Code. Consequently, in accordance with the provisions of article L. 342-1 of the same Code, the User is prohibited from proceeding to :
- extraction by permanent or temporary transfer of all or a qualitatively or quantitatively substantial part of the content of one or more of the databases accessible on the Application and/or the Website and/or the Services, onto another medium, by any means and in any form whatsoever, including for the purposes of use or consultation by a medium and/or process(es) not authorized by City-Drop ;
- reuse, by making available to the public all or a qualitatively or quantitatively substantial part of the content of one or more of the databases accessible on the Application and/or the Website and/or the Services, in any form whatsoever, including by hypertext link, media and/or process(es) not authorized by City-Drop ;
- the creation, editing, maintenance, updating, importing, exporting, making available to third parties, whether free of charge or for a fee, and participation in the above-mentioned acts, of a competing database derived from all or part of one or more of the City-Drop databases;
- viewing on a screen by any process or media other than those by which City-Drop intends to disclose the Application, the Site and the Services;
- in general, any extraction, use, storage, reproduction, representation or conservation, direct or indirect, partial or total, including in buffer or temporary memory, qualitatively or quantitatively substantial of the content of one or more of the City-Drop databases, committed by one of the processes mentioned above, is strictly prohibited, including by a media not authorized by City-Drop.
Use of the Application. City-Drop grants the User a personal, non-exclusive, non- assignable and non-transferable right to use the Application as well as the Services for the strict purposes of the execution of these T&Cs and the T&Cs and for the duration of the execution of the Services in the territory of the countries where the Vehicles circulate (European Union). The User irrevocably declares and acknowledges that the use of the Application is solely online via one or more of the User's telecommunication networks and without any physical delivery of, or direct and complete access to, the Application, whether in compiled or source version. This license to use the Application includes the right of temporary reproduction and representation and access via one or more of the User's telecommunications networks to the Application on his Terminal. Except with the prior written consent of City-Drop, the User may not make the Application available to a third party, directly or indirectly, in whole or in part, by any means, and may not use it for any purpose other than that granted by these GCR. In particular, the User is expressly forbidden, directly or indirectly, including by any third party, by any means, to (or attempt to), without this list being restrictive, copy, reproduce, including to make a backup copy, modify, correct, adapt, translate, arrange, disseminate, transfer, distribute, decompile, grant a loan, a lease, an assignment or any other type of provision by any means whatsoever, including via the Internet, to disseminate or market free of charge or against payment, etc. You may not compile, loan, lease, assign or otherwise make available the Application by any means, including via the Internet, or distribute or market the Application free of charge or for a fee, etc., or generally alter it in any way whatsoever, including the copyright notices.
Content of the Services. The User acknowledges and agrees that access to the Application, the Website and the Services made available by City-Drop does not imply any transfer or grant of intellectual property rights (in particular copyrights) and other rights to the User. The User acknowledges and accepts that the private and personal use granted by City- Drop for access to its Services excludes, in particular, access to the Services with a view to collective use of its content, reproduction, representation, resale, exchange, rental, transfer to a third party, modification, adaptation, correction, whether free of charge or for a fee, of all or part of the Application, the Website, the Services and their content.

13. Protection of Personal Data

The User's personal data is processed in accordance with the Privacy Policy of City-Drop available at at clicking here.

14. Miscellaneous provisions

Correspondence - Proof. Pursuant to articles 1366 et seq. of the French Civil Code, the User acknowledges and accepts that the information provided by City-Drop by e-mail and/or through the Services and/or the Application and/or the Website shall be deemed to be evidence between the User and City-Drop. Except as otherwise provided in these T&Cs, correspondence between City-Drop and the User shall be conducted primarily by e-mail. The elements such as the time of reception or transmission, as well as the quality of the received data will be considered as evidence by priority as they appear on the aforementioned media, or as they are authenticated by City-Drop's computerized procedures, unless the User provides written proof to the contrary. The scope of proof of the information provided by the Application and the Website is that of an original in the sense of a written paper document, signed by hand.
Entirety. The present GCR express the entirety of the obligations of City-Drop and the User relating to their object. The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to herein shall not be interpreted for the future as a waiver of the obligation in question.
Partial invalidity. In the event that one or more stipulations of these GCU are considered invalid, deemed unwritten or declared as such in application of a law, a regulation or following a decision of a competent court having the authority of last resort, the other stipulations will keep all their force and scope and will remain fully applicable, except if the invalid stipulation(s) were of a substantial nature and their disappearance would call into question the contractual balance.
Headings. In case of difficulties of interpretation between one of the titles appearing at the head of the clauses of the present GCU, and one of the clauses, the titles will be declared non-existent.

15. Applicable Law and Dispute Resolution

Applicable law. The present GCU are subject to French law.
Competent Jurisdiction. IN THE EVENT THAT THE USER IS NOT A CONSUMER, ANY DISPUTE RELATING TO THE INTERPRETATION, VALIDITY AND EXECUTION OF THESE GENERAL CONDITIONS OF USE, AND IN THE ABSENCE OF AN AMICABLE AGREEMENT BETWEEN THE PARTIES, SHALL BE SUBJECT TO THE EXPRESS JURISDICTION OF THE COURTS WITHIN THE JURISDICTION OF THE COURT OF APPEAL OF PARIS.
Consumer Mediation. If the User is a consumer within the meaning of the Consumer Code, in the event of a dispute relating to the interpretation, validity and execution of these General Conditions of Use, he/she must :
- First, contact City-Drop's customer service by e-mail at [email protected].
- Then, in a second step, he is informed that he has the possibility to have recourse free of charge to a mediator of the consumption in order to resolve amicably the dispute which opposes him to City-Drop, in application of the articles L.612-1 and following, L.616-1 and following, and R.612-1 and following of the Code of the consumption

In this respect, the User may contact the Mediator of the National Council for the Automobile Professions (CNPA) - MOBILIANS by mail or by email, using a referral form that can be downloaded from the Mediator's website (https://www.mediateur-mobilians.fr) and the following contact details

Mr. Mediator of Mobilians

43 Bis, route de Vaugirard - 92190 Meudon - France [email protected]

In any case, the User retains the right to refer the matter to the competent court if the amicable settlement procedure fails.