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Read our customers' reviews
Bruna Chatellier
12/02/2026
The Paris-Lyon trip was perfect! Only €1 with a 24-hour grace period, fantastic! I highly recommend it; the 12m³ van was very comfortable to drive. Next time, we'll take someone via BlaBlaCar to avoid toll fees (tip!). I recommend it 100%!
City-Drop's team answers : Hello, Thank you so much for your feedback ⭐ We're delighted that your Paris-Lyon journey went perfectly and that the 12m³ was comfortable to drive. We've noted your tip about the tolls and hope to see you again soon for another successful trip!
Jean Marc Cattan
11/02/2026
City-Drop's team answers : Hello, thank you so much for your 4/5 rating ⭐ We're delighted that your experience with City-Drop was positive. Please feel free to tell us what we can improve to offer you a 5/5 service on your next rental 😊 See you on the road! 🚐
Imane Ferrand
10/02/2026
We rented a 20m³ van for our move and went to pick it up early Sunday morning to fill it up, as we had to hit the road Monday morning. Surprise: the van was in some kind of inaccessible parking lot. Luckily, there was a phone number on the website; it was the breakdown service guy. He told us that if the van was in his parking lot, it was because it had broken down… imagine our anger! No one to warn us… no one to offer a solution. We were just stuck there, not knowing what to do, wasting time when we had a move to manage… and good luck finding someone to rent on a Sunday, and of course, City Drop is open on Sundays. In short, never again will we rent from online platforms without a real person to talk to; it's too risky for a move!
City-Drop's team answers : Hello, We fully understand your anger, and the situation you described is obviously unacceptable, especially given that you are moving. As per our terms and conditions, our vehicles may exceptionally be out of service in the event of an unforeseen breakdown. This does not, however, absolve us of our duty to inform and assist you. If the vehicle was out of service without you being notified or offered an alternative solution, this constitutes a malfunction that we must investigate. Our branches operate independently on Sundays, which can complicate the immediate handling of an incident, but this should not leave you without a solution. We invite you to contact us at [email protected] with your booking number so that we can carefully review your case and determine what corrective measures can be taken. We sincerely apologize for the stress caused during what is already an important time like a move.
Daniel Notin
05/02/2026
The vehicle was in very average condition. One of the headlight bulbs was burned out. That said, the value for money is very good.
City-Drop's team answers : Hello, Thank you for your feedback. We are sorry to hear that the vehicle was not in optimal condition, particularly regarding the low beam bulb. This does not meet our standards, and we will take the necessary steps to strengthen our pre-delivery checks. However, we are delighted that the value for money met your expectations. The City-Drop Team
Fab Roqui
04/02/2026
Excellent service and well-maintained cars
City-Drop's team answers : Hello, Thank you so much for your positive feedback. We are delighted to know that you appreciated the quality of our service and the maintenance of our vehicles. Your encouragement is a real motivation for our teams. The City-Drop Team
miloud nouri
04/02/2026
City-Drop's team answers : Hello, thank you very much for your positive feedback. The City-Drop Team
Thierry Rolland
04/02/2026
Le Havre to Marseille, vehicle in poor condition. No response from the company.
City-Drop's team answers : Hello Mr. Rolland, Thank you for your feedback regarding the vehicle's poor condition during your trip from Le Havre to Marseille. To ensure we can process your request correctly, could you please confirm whether you emailed our service department about this? Once we receive this confirmation, we will be able to respond to your feedback and find a suitable solution. City-Drop
dim dimos
04/02/2026
A very good, inexpensive, convenient service
City-Drop's team answers : Hello Dim Dimos, Thank you so much for your feedback! We're delighted that you enjoyed our service and found it convenient and affordable. We look forward to welcoming you back again soon! The City-Drop Team
François F
04/02/2026
I've used Cité Drop twice and it was perfect! Battery life, flexible hours, and availability even outside of major cities! For me, it's fantastic!
City-Drop's team answers : Hello François, Thank you so much for your feedback! We are delighted that your two experiences with City-Drop were perfect, and that you were satisfied with our autonomy and availability, even outside of major cities. Your compliments motivate us to continue in this direction! The City-Drop Team
Bouzian Darghal
04/02/2026
😡😡😡THIEVES!!!!! I returned the vehicle in a reasonably clean condition, and they charged me €50 for processing fees + €50 for cleaning. I'm insisting by email because they can't be reached by phone. What a coincidence! I couldn't find any other words. Bunch of thieves! Beware, those who rent from you, read the terms and conditions carefully because the thieves are on the lookout! 😡😡😡
City-Drop's team answers : Hello, We have received your message. Regarding the cleaning fees, our team systematically checks photos of the vehicle before and after each trip. In your case, it was determined that the vehicle was returned in a condition requiring additional cleaning, hence the corresponding charge. If you wish to dispute this charge, please send us a detailed email so that we can review your request and respond. We cannot process complaints via comments or public messages. Sincerely, The City-Drop Team
Barbara Leggio
03/02/2026
We booked a 12m³ truck for our move from Nice to Bordeaux! Everything is self-service. You can still contact customer service if you have any questions. The truck was very clean! Customer service is very responsive; we forgot a box on the return trip, and they helped us immediately! I highly recommend them!!!
City-Drop's team answers : Hello Barbara, Thank you so much for your feedback! We're delighted that your move from Nice to Bordeaux went smoothly and that you were satisfied with our independent and responsive service. We really appreciate your compliments about the clean truck and our assistance. Thank you for your recommendation! The City-Drop Team
coralie girard
02/02/2026
Honestly, I've been waiting an hour for my vehicle, paying movers for nothing in the meantime. All they do is tell me to wait, even though dozens of trucks are parked there. And the wait time to get someone on the line is endless.
City-Drop's team answers : Hello, We understand your frustration regarding the wait to pick up your vehicle. The reason we asked you to wait is that the vehicle could not be made available immediately. This measure is in place to ensure that every customer receives a vehicle in good condition and ready to use. We are aware that this may cause inconvenience and we thank you for your patience. The City-Drop Team
MATTHIEU MOUNIER
01/02/2026
Catastrophic service, horrible vehicle, not maintained at all. Oil level warning lights, AdBlue fill-up warning light, filter problem, even though we were starting a 700 km day trip. The rear doors wouldn't close. We ordered a 20 cubic meter van with a tailgate, but we didn't receive one. We couldn't unlock the vehicle on time, but we drove it anyway. We were contacted at 11:00 AM, even though we had been waiting for the vehicle since 6:45 AM. We were asked to stop for photos and to start the vehicle, despite having to respect our schedules with our clients. The vehicle was completely empty of fuel when we picked it up, and we returned it with only 40% fuel. We didn't receive a refund, unlike your competitors. I do not recommend this company.
City-Drop's team answers : Hello, We are sorry for this experience. The reported issues (warning lights, doors, missing tailgate, fuel, unlocking) do not meet our standards. In accordance with our terms and conditions, any discrepancies or defects must be noted at the start of your rental via the vehicle inspection report and photos to allow for rectification. Please send us your booking number and the relevant details by email so we can review and process your case.
Thomas Kurzawa
31/01/2026
Rent during the week of your move. Everything is done through the app. Simple, efficient, and with very reasonable prices.
City-Drop's team answers : Hello, Thank you so much for your feedback! We're delighted that your experience with our app was simple and efficient, and that you were satisfied with our rates. We hope to assist you again with your future moves! The City-Drop Team
Marc Audibert
31/01/2026
Rented a truck for approximately 500 km. Overall, satisfied: customer service was very responsive, called me back several times, took the time to help, and even the voice assistant is surprisingly effective (which is rare enough to be worth mentioning). The service does the job, clearly. I didn't need any luxuries or gadgets, just something that worked—and it did. The only (important) point to note: the condition of the vehicle. The windshield was cracked, and based on some other reviews, it would really be in their best interest to better monitor maintenance for user safety. Conclusion: overall a positive experience, satisfied with the service, but vigilance is needed regarding the condition of the vehicles.
City-Drop's team answers : Hi Marc, Thank you for your detailed feedback ⭐ We're delighted that our customer service and voice assistant were helpful and that your journey went smoothly. We appreciate your comment about the vehicle's condition. Our customers' safety is a top priority, and we regularly enhance our checks to prevent this type of situation. We hope to see you again soon for an even better experience!