Your reviews are precious

Claire BREHELIN

26/02/2025

Very good experience with City-Drop. It allowed me to make my move at a very reasonable cost. The vehicle was in good working order.

Sébastien NICOLAS

26/02/2025

First experience with City drop Everything went well 100% digital worked well

Timothée Maurice

26/02/2025

I strongly advise against this service, avoid it. The application is not functional, I spent 1 hour trying to upload the photos for the vehicle check-out.

Guillaume Le Goc

24/02/2025

Terrible experience. The app is from another decade, is not responsive, is counter-intuitive and makes it difficult to take pictures for the inventory. Then, the vehicle was in a deplorable state, plastic parts were missing in many places, a door did not close properly, dented everywhere. The interior was dirty and there was trash in the doors. It is obvious that no one checks the vehicles between rentals. The vehicle had almost no gasoline left. The gasoline must be done from level to level but do not expect to be reimbursed if you put more than when recovering the vehicle (as is done with the competition). Finally, the deposit: I was charged €732.26 for a 10cmx10cm plastic cover (be aware that from €800 you can benefit from legal aid for an appeal - I find it hard to believe in coincidence). Given the condition of the vehicle, there is no doubt that this plastic cover will never be replaced, City-Drop is simply making its margin on it. In short, avoid.

City-Drop's team answers : Hello, We are sincerely sorry to hear that your experience with City-Drop did not live up to your expectations. Your feedback is valuable and allows us to continually improve the quality of our services. Regarding the mobile application, we have recently deployed updates aimed at improving its responsiveness and intuitiveness, in particular by facilitating the taking of photos for the inventory. We invite you to download the latest version to benefit from these improvements. Regarding the condition of the vehicle, we are committed to providing vans in excellent condition. Your feedback indicates that this was not the case, and we apologize for this. We are strengthening our control procedures to ensure that each vehicle is clean and in good condition before each rental. Regarding the fuel level, our policy stipulates that the vehicle must be returned with the same level of fuel as when it left. We understand that the amount charged for the plastic cover may seem high. Our rates are based on actual replacement and repair costs, but we take your feedback into account to re-evaluate our pricing practices. Kind regards, The City-Drop Team

Sandrine BOUVIER

23/02/2025

Deplorable to be avoided

City-Drop's team answers : We are truly sorry to hear that your experience did not meet your expectations. This is absolutely not our goal, and we always strive to make our services as seamless and tailored to each situation as possible. We like our customers to feel accompanied and supported at every step. If you could give us more details on what did not work for you, it would help us better understand your situation and improve our services. We thank you in advance for your constructive feedback.

thomas

20/02/2025

Bad experience I rented a utility vehicle for a move Lyon -)Toulon, several possibilities for the deposit, of course depending on the option they are more or less expensive, in addition to the reservation price, so be careful. At the end when returning the vehicle I put in gasoline, but according to them I would have put in about 20%, whereas when I picked up the utility vehicle it only had 40% gasoline. For this difference they took 66 euros from me, whereas to get down I put 60 euros in Lyon, plus 10 euros to arrive in Toulon. A full tank is 80 euros for this type of utility vehicle. All this is not consistent. Of course when I called to understand this invoice which is a little expensive in my eyes. They were unpleasant and refused any discussion. Going to vehicle rental companies with an agency is simpler in the end.

City-Drop's team answers : Hello Thomas, We are sorry that your experience at City-Drop went badly. Concerning fuel consumption, it is proportional to the size of the vehicle, the engine, the load as well as the driving. We hope that this does not affect your interest in City-Drop. The City-Drop team

pankyes DATOK

20/02/2025

There were no hidden charges, it was as advertised. Safe smooth ride and vehicle.

City-Drop's team answers : Thank Datok, We're delighted you enjoyed the City-Drop experience. We look forward to welcoming you back ;)

Nicki Larson

19/02/2025

Top service and rental experience for an unbeatable price, Bordeaux to Paris trip with the largest utility for €1 with unlimited mileage. Very intuitive and easy to use application. However, if I had to pay the normal rate, I would have been really disappointed with the utility vehicle I rented, rather high mileage (160,000 km), significant offset on the highway, big vibrations in the steering, no more windshield washer fluid... but given the rental price, I can't complain.

City-Drop's team answers : Thank you Larson, We are delighted that you enjoyed the City-Drop experience. We look forward to making you travel again ;)

A. karima

19/02/2025

I find this rental method very interesting, especially the good deals. Mine cost me 1 euro for the rental and 29 euros for the highest insurance, or 30 euros for the rental.

City-Drop's team answers : Thank you Karima for this great note. Looking forward to seeing you again at City-Drop ;)

robert perez

19/02/2025

Recent vehicle and adapted to my needs, user-friendly application, only downside for having transported another vehicle, provide adiblu because the vehicles no longer had any. An extra day would be welcome especially on weekends for long journeys because 48 hours is a bit tight, otherwise I recommend city drop

City-Drop's team answers : Thanks Robert for this great comment. Looking forward to seeing you again at City-Drop ;)

Rami Zebian

19/02/2025

Perfect condition and easy to access . Would definitely recommend

City-Drop's team answers : Thank you Remi for this great note, We're delighted you enjoyed the City-Drop experience. We look forward to welcoming you back ;)

Alisson Gaillard

14/02/2025

Run away! Unless you want to get ripped off like with a low-cost airline (and even then, they give you the information clearly several times during the reservation). We paid €54 for a reservation for a rental from 11 a.m. to 7 p.m. The truck was returned less than an hour late. I should point out that it was a Sunday evening, reservation made the same morning, and the truck was available until the next morning for the same price because it was billed for only one day. And what a surprise! When I reconnected, I discovered that I had been overcharged by €50 for a late return even though it did not penalize any customers or the company (and yes, two other trucks were available and did not move all day). So how can I tell you, run away because the competitors are much better and, having tested several, much more tolerant on return times as long as we do not exceed the day, and this without charging us any extra! What I remember is that a reservation at €54 ended up costing me €104!

City-Drop's team answers : Hello, When you book independently on the website and on Driiveme you must read and accept the general conditions which constitute a service sales contract. When you validate and pay for the reservation you are supposed to be in full capacity and knowledge of the general conditions of sale accepted in advance including the invoicing of late fees. Kind regards, The City-drop team;)

Nouche Bi

12/02/2025

City-Drop's team answers : Thank you Nouche for this great rating, We are delighted that you enjoyed the City-Drop experience. Looking forward to making you travel again ;)

Tarik Lahna

11/02/2025

The inventory was not physically carried out. The condition of the cars leaves something to be desired. I was rented the car without an oil change. It's dangerous. I do not recommend their service.

City-Drop's team answers : Hello, We have taken into account your dissatisfaction regarding the condition of the vehicle. Please know that we take all necessary measures to ensure that our vehicles are systematically in good condition. We hope that this does not affect your interest in City-Drop.