Your reviews are precious

Brigitte HOEDTS

27/02/2026

Vehicle rented in Ajaccio, vehicle in very poor condition: windshield with a huge crack, bumpers repaired, very dirty interior/exterior, steering wheel vibrates on the highway as soon as you reach 110 km/h. The customer is responsible for taking photos at the pickup point and upon return of the vehicle. And despite returning it on time and in the same condition, in Bordeaux, City Drop charges €2500 just in case! The photo report is never satisfactory because it's impossible to take pictures in the city! The problem is that if the vehicle you just returned in good condition is damaged by another road user, you pay for damage you didn't cause. Indeed, no human being walked around with you to assess the condition. The interaction with the virtual assistant is simply very irritating! I think City Drop is capable of renting scooters, but not vehicles designed for highway use! There's absolutely no vehicle tracking. I drove 760 km and had to top up the fluids and add AdBlue! I wasted time trying to retrieve the rental car, which was parked in a freight area off-limits to the public! City Drop gave me an address where the vehicle didn't exist and didn't send me the necessary documents to collect it. It was a huge hassle and incredibly stressful dealing with a virtual assistant who didn't understand anything and a human on the phone who wasn't familiar with the layout of the Port of Ajaccio. A truly unique experience with City Drop, and I won't be repeating it!

City-Drop's team answers : Hello, We understand your disappointment and are sorry for the inconvenience. Unfortunately, damage was detected during your rental. In accordance with the general rental conditions, an inspection was carried out and your deductible has been charged. We remain available by email at [email protected] for any further information. The City-Drop Team

GIRARDET INGRID

27/02/2026

A 100% successful experience, I would do it again without hesitation. Picking up the truck independently was quick and easy via the app. The 20m³ truck with a liftgate was relatively new, clean, and above all, very pleasant to drive. Returning it was just as simple and straightforward. A significant plus: the customer service was available and responsive when we contacted them. However, it would be helpful to mention that eco mode activates every time the truck starts, limiting the speed to 96 km/h. A simple press of the button turns it off, but this isn't obvious to everyone 😅 Thank you so much, thanks to you the move was a success!

City-Drop's team answers : Hello, Thank you so much for your detailed and positive feedback. We are delighted that your experience with City-Drop was 100% successful and that you found the truck pick-up and drop-off process quick and easy. We are also pleased that the truck was comfortable and pleasant to drive, and that our customer service team was able to assist you effectively. Thank you for your comment regarding the eco mode. We have noted your suggestion to improve the clarity of this information for our future customers. We are very happy to have contributed to the success of your move and look forward to assisting you with your next rental. City-Drop

isabelle Feret

27/02/2026

City-Drop's team answers : Hello Isabelle, Thank you so much for your perfect rating! We are delighted to know that your experience with City-Drop was satisfactory. We look forward to assisting you with your next rental.

FATI DA ROCHA

27/02/2026

City-Drop's team answers : Hello Fati, Thank you so much for your perfect rating! We're delighted to hear that your experience with City-Drop was satisfactory. We look forward to assisting you with your next rental.

Jean-Marc d'Allibert

26/02/2026

The self-service pickup is surprisingly easy; it's a real advantage to be able to retrieve the vehicle at any time. The vehicle met my expectations. Very good, I recommend it.

City-Drop's team answers : Thank you so much for your positive feedback. We're delighted that the self-service pickup pleasantly surprised you and that you found it simple and convenient. The ability to pick up the vehicle at any time is indeed one of the advantages we aim to offer to make things easier for our customers. We're also pleased that the vehicle met your expectations. Thank you for your recommendation, and we look forward to assisting you with your next rental. City-Drop

Sand Rastau

26/02/2026

Excellent app. And good performance. Simple and effective.

City-Drop's team answers : Hello, Thank you so much for your positive feedback! We're delighted that you find the app simple and effective. Your satisfaction is our greatest reward. Sincerely, City-Drop

vincentleroy

26/02/2026

Everything is very good and simple.

City-Drop's team answers : Hello, Thank you so much for your positive feedback! We're delighted that you find the app simple and effective. Your satisfaction is our greatest reward. Sincerely, City-Drop

Julie L.

26/02/2026

The truck's engine light was on and it wasn't moving. We reported it on site before and after, but nothing was done. 600 km and barely moving, what a nightmare!

City-Drop's team answers : Hello, We are sincerely sorry for the negative experience you had with our truck. We completely understand the frustration of having driven 600 km with an unresolved issue despite your reports. Your feedback is very important to us, and we will immediately escalate this problem to our technical team to prevent it from happening again. Thank you for taking the time to alert us, and we remain at your disposal for any further assistance. Sincerely, City-Drop

stephane denis

25/02/2026

I'm still waiting for my deposit refund. It's been a month since the due date. I contacted my bank as you requested, and they have no record of any transaction. I'm starting to lose patience, which is why I'm giving you a 0 rating. I hope this will resolve the situation.

City-Drop's team answers : Hello, this is a bank authorization hold and should not be confused with a payment. Funds are processed according to the timeframe indicated on the website, which is between 5 and 7 days. For any further information regarding your deposit, please contact us directly by email or via our hotline so we can resolve the issue. Thank you for your understanding.

Victor Desmottes

25/02/2026

⚠️⚠️⚠️Run away! We picked up the truck without diesel or engine oil. We had to spend over an hour looking for a garage on a Saturday afternoon. When we went to return the truck at night, we realized it didn't have dipped headlights. They forced us to drive the truck back with our high beams on for 50km, endangering other drivers, under threat of being charged if the truck wasn't returned on time. They offered no compensation whatsoever because they simply don't care. We took the chance despite numerous negative reviews; don't make the same mistake. Don't make this mistake.

City-Drop's team answers : Hello Mr. Desmottes, We are sincerely sorry that your experience did not go as expected. The issues you mentioned, particularly regarding the engine fluid level and the malfunctioning headlights, have been reported to the relevant teams so that the necessary checks can be carried out and this type of situation cannot be repeated. The safety of our customers remains a priority, and every report is followed up internally. Regarding the vehicle drop-off, we confirm that if the vehicle is returned to an address different from the one specified in the contract, an automatic charge will apply, as stated in our general rental terms and conditions. In the interest of transparency, our teams informed you of this to avoid any additional charges related to an incorrect return. Sincerely, City-Drop

Gilles AILLOUD

24/02/2026

A word of advice: steer clear of this company that accuses you of causing damage caused by other tenants and deducts your deposit before you've even had a chance to contest the claim or defend yourself! And to top it all off: the assessment is done remotely, based on your photos, by software powered by algorithms and AI. The result: a repair bill for damage you didn't cause! Note: The vehicle is dirty, the bodywork is in very poor condition (multiple dents, unrepaired dings), and the brakes are worryingly faulty... these are anti-business and abusive practices that we denounce and will take legal action against!

City-Drop's team answers : Hello, We understand your disappointment and are sorry for the inconvenience. Unfortunately, damage was detected during your rental. In accordance with the general rental conditions, an inspection was carried out and your deductible has been charged. We remain available by email at [email protected] for any further information. The City-Drop Team

patrick christmann

22/02/2026

Excellent company, very responsive when you call them. I highly recommend them.

City-Drop's team answers : Thank you so much for your positive feedback! We're delighted that our team was able to assist you effectively and that you appreciated our availability. Your recommendation is greatly appreciated and encourages us to continue in this direction. City-Drop

Youcef Mimouni

21/02/2026

Horrible truck. All warning lights on, bodywork deteriorating. Inhuman customer service. Avoid at all costs.

City-Drop's team answers : Thank you for your feedback. We are sorry to hear that your experience with the vehicle and customer service was not satisfactory. The issues you described – warning lights illuminated, damaged bodywork, and lack of assistance – do not meet our standards. Your feedback will be forwarded to the relevant teams to improve the quality of our vehicles and customer service.

Ced B

19/02/2026

We rented a 20m³ van for our move from Carros to Versailles, and everything went very smoothly. The van was in excellent condition, there were no problems on the road, and pickup and drop-off were easy. Customer service was very helpful with our requests. We highly recommend this website and are already booking another rental, as 20m³ wasn't enough!

City-Drop's team answers : Thank you for your feedback. We're delighted that you had a positive customer experience. We hope to see you again soon behind the wheel of one of our vehicles ;)

Anaïs Moncassin

16/02/2026

Absolutely no humanity. We had initially booked a truck with another agency. On Friday at 5 PM, the day before our move, we received a call informing us that the vehicle was damaged and that no other was available. A complete emergency. In my haste, I booked a truck with City Drop and immediately paid €100. I then filled in the required information and tried to pay the deposit: the website refused. Not having enough funds available at the time, I made an instant bank transfer. Despite this, the deposit was refused three times by the system. It was then after 6 PM. Faced with the impossibility of finalizing the booking and the absolute urgency of having a truck for the next morning, I decided to cancel to find another solution. And then, to my astonishment: the €100 was not refunded on the grounds that the cancellation had occurred less than 24 hours prior. However, I was never able to finalize the booking, the truck was never actually blocked, and I simply spent an hour struggling with a website that wasn't working properly. I explained the situation by email. The only response I received was a strict application of the terms and conditions, without any consideration for the context or the technical issue we encountered. We were already in an extremely stressful situation on the eve of our move. Not only did we have to find an alternative solution urgently, but we also lost €100 for a service that was never provided. A huge disappointment given the complete lack of understanding and consideration for customers.

City-Drop's team answers : Hello, We are sincerely sorry to read of your disappointment and to see that your experience did not meet your expectations, especially given the already stressful situation of moving day. Regarding the security deposit, we would like to clarify that there is no deliberate block on our part. The credit card authorization is subject to validation by the customer's bank, which may accept or refuse it based on its own criteria (credit limit, online payment authorization, available funds, etc.). We have no control over this decision. As for the cancellation, it occurred less than 24 hours before departure, which, in accordance with our General Rental Conditions, does not entitle you to a refund. These conditions apply equally to all our customers. However, to allow you to make a new reservation without paying the full amount again, we offered you a promotional code as a courtesy. Sincerely, The City-Drop Team