Your reviews are precious

Eric 33600

21/12/2025

Super expensive if you need to extend your rental : 127 euros more for 30 minutes

City-Drop's team answers : Hello, unfortunately the price depends on whether there is an additional journey or not. If this is the case, the extension will be adjusted accordingly. Could you please send us an email with your reservation number? We will escalate the case mentioned in order to assist you. City-Drop

Aurore PASCAL

21/12/2025

Practical. Good value for money.

City-Drop's team answers : Thank you so much, Aurore, for your feedback. We're delighted that you found our service convenient and good value for money. We look forward to assisting you again with your next move using City-Drop.

Charles Chapuy

19/12/2025

City-Drop's team answers : Hi Charles, Thank you so much for your rating! We're delighted that your experience with City-Drop was positive. We look forward to assisting you with your next City-Drop move.

Antonio Gasos

19/12/2025

Pros: The car is great: spacious, and clean. Cons: Pick-up was slow and messy because the app kept crashing (happened to others). Most importantly, I was very disappointed by the insurance policy. I paid an extra (+29€!!) for a premium insurance and made a scratch. Yet, it was not covered since bottom and top parts of the car are not. This was written in small letters in the contract. Really absurd!

City-Drop's team answers : Hello Antonio , We understand your disappointment and are sorry for the inconvenience. Unfortunately, damage was detected during your rental. In accordance with our rental terms and conditions, an assessment was carried out and your deductible was charged. We remain at your disposal by email at [email protected] for any further information. City-Drop

Mihaela Veverita

18/12/2025

Excellent service, easy and pleasant move thanks to City Drop! A flexible service that offers freedom in organizing your move at a very reasonable price!

City-Drop's team answers : Thank you so much, Mihaela, for your feedback! We're delighted that your move went smoothly and pleasantly with City-Drop! Our team always strives to offer our clients flexibility and freedom, while remaining affordable. We look forward to assisting you with your future City-Drop moves.

Valerie Gonnet

18/12/2025

The app provides excellent guidance and is easy to use. The vehicle was clean and pleasant to drive; I couldn't find a better price. I highly recommend it; the one-way concept with pick-up and drop-off points in various regions is truly fantastic. I would definitely use it again if needed.

City-Drop's team answers : Thank you so much, Valérie, for your wonderful feedback! We're delighted that the app guided you easily and that you enjoyed our vehicles and rates. The concept of flexible pick-up and drop-off points is specifically designed to simplify your journeys, and we truly appreciate your recommendation! We'd be happy to assist you again with your next City-Drop needs.

Jf H

17/12/2025

City-Drop's team answers : Hello, Thank you for taking the time to leave a review. We are sorry that your experience was not entirely satisfactory. Please feel free to contact us at [email protected] to explain what did not meet your expectations, so that we can improve. The City-Drop Team

milagros elizabeth

17/12/2025

Excellent service and communication 💪🏻

City-Drop's team answers : Thank you so much Milagros for your feedback! We're delighted that our service and communication were perfect for you! We look forward to assisting you again with your next City-Drop move.

Maëva MGN

17/12/2025

I have no complaints about the City-Drop rental itself; however, I am extremely dissatisfied with their customer service. I contacted them on the very day of my reservation due to a bug in the website and app. Despite paying over €100 to rent the truck for a second day, this extension didn't appear in my booking details or even in the app, and I received absolutely NO confirmation email regarding the extension. Customer service refused to acknowledge the issue, claiming that a confirmation email had been sent in their system, but that I still hadn't received it. I had therefore ended my truck reservation early to avoid any problems with City-Drop (again, as far as I was concerned, the reservation wasn't valid). They refused to refund me for the second day or even offer any kind of compensation, even though I was never able to use the truck on the second day. I find this really unfair and unethical of City-Drop, so I won't be using their rental service again. I'd give them zero stars if I could.

Pascale Martinat

17/12/2025

Pleasantly surprised by how easy it was to pick up the vehicle. Kudos for the cleanliness of the car!

Jean-Michel PICOT

17/12/2025

Excellent service, especially the impeccable telephone support. The only slight drawback is the overall condition of the vehicle, which leaves something to be desired. The pick-up and drop-off locations are convenient. The photo-based pick-up and return processes are well-organized. I was a little apprehensive at first, but in the end, the service was very good.

farid kadkhodazadeh

17/12/2025

Very nice, easy and not even complicated. Everything was online and rapid

Jessica S.

13/12/2025

One star just because your drivers drive like maniacs on the road. I sincerely hope the driver I passed this Saturday around 7:40 pm leaving Provins crosses paths with a herd of wild boar 😙

City-Drop's team answers : Hello, We share your wish: we'd also love to only have "perfect drivers" on the road! 😄 And we certainly hope that the driver you mentioned continues to only encounter quiet roads… and no herds of wild boars! Thank you for your feedback, which reminds us of the importance of staying safe on the road. The City-Drop Team

FoSt TASKFORCE

13/12/2025

Simple, quick, convenient

City-Drop's team answers : Hello, Thank you for your positive feedback and for taking the time to share your experience with us. We're delighted to know that our service was simple, quick, and convenient for you. Please don't hesitate to contact us if you need anything else. Have a great day! The City-Drop Team