Your reviews are precious

S F

15/03/2026

Avoid at all costs. Do not rent at the Versailles point. Absolutely terrible experience. We were left abandoned , unresponsive customer services, in the night , with the gate closed to the parking where we were supposed to return the van .

Guillevic Alexandra

14/03/2026

Excellent experience, recent, clean truck, easy to use (pick-up and drop-off). We will use Citydrop again.

muriel paradis

12/03/2026

No problem at all. Everything is clear and easy with the app. Ideal for weekend pick-ups and drops-offs. Vehicles are well-maintained, reliable, and clean. If you have any questions, it's easy to get in touch with someone quickly.

City-Drop's team answers : Hello Muriel, Thank you so much for your positive feedback and your 5/5 rating ⭐️ We're delighted to know that you find the app clear and easy to use, and that our vehicles meet your expectations, especially for weekend pick-ups and drops. Your satisfaction is our priority. See you soon on City-Drop!

bruno willems

12/03/2026

Smooth process from booking to vehicle return, very simple and quick app to use, good value for money.

City-Drop's team answers : Hello Bruno, Thank you so much for your positive feedback. We are delighted to hear that the booking process, from start to finish, went smoothly, and that you appreciated the app's simplicity and our value for money. Your satisfaction is our greatest reward. We look forward to working with you again very soon. City-Drop

Brahim Drim

11/03/2026

Large availability of 12 cubic meter vehicles, competitive prices, and all this without the hassle of staffing – everything is done remotely. Another rental company had taken my reservation (E C) but cancelled on me 3 days before. So thank you. All you need now is unlimited mileage to be perfect.

City-Drop's team answers : Hello Brahim, Thank you so much for your excellent feedback. We are delighted to read that the availability of the 12m³ vehicle, our competitive rates, and the fully remote management met your expectations. We are also pleased to have been able to assist you after your experience with another rental company. Thank you for your trust. We have taken note of your suggestion regarding unlimited mileage. Your feedback is invaluable and helps us improve. See you soon on City-Drop.

Arnaud ROSSI

11/03/2026

City-Drop's team answers : Hello Arnaud, Thank you so much for your 5/5 rating. We are delighted by your satisfaction and trust. Even without a comment, your positive feedback is greatly appreciated and encourages us to continue in this direction. We look forward to working with you again soon.

Nathalie A.

11/03/2026

Everything went very well. Simple and efficient.

City-Drop's team answers : Hello Nathalie, Thank you so much for your feedback and your 5/5 rating. We are delighted to hear that everything went smoothly and efficiently. Your satisfaction is essential to us, and we are happy that the experience met your expectations. We look forward to assisting you again soon. City-Drop

Carine Geno

11/03/2026

Easy pick-up, easy condition report, a few dashboard warning lights on but arrived without any problems

City-Drop's team answers : Hello Carine, Thank you for your feedback and rating. We are delighted to hear that the pick-up and vehicle inspection went smoothly and that your journey was trouble-free. We have also noted your comment regarding the indicator lights so we can continue to improve the quality and monitoring of our fleet. We look forward to serving you again. City-Drop

Alexandre Dermont

11/03/2026

Two trips from Paris to Marseille, made with 20m3 vans with tail lifts. Everything went very well.

City-Drop's team answers : Hello Alexandre, Thank you so much for your feedback and your 5/5 rating. We are delighted to hear that your two trips between Paris and Marseille in your 20m³ van with a liftgate went perfectly. Your satisfaction is essential to us. We would be happy to assist you again on your future journeys. City-Drop

Borne Wifi

10/03/2026

Excellent company. Excellent vehicle. Reserved in Aix-en-Provence, returned in Annecy. Everything online. Perfect.

City-Drop's team answers : Hello, Thank you so much for your excellent feedback and 5/5 rating. We are delighted to know that your booking between Aix-en-Provence and Annecy went perfectly, and that you enjoyed the vehicle and the fully online experience. Your satisfaction is our priority. We look forward to serving you again very soon. City-Drop

chantal bonfillon

09/03/2026

Avoid this rental company as they are dishonest. They use false reasons to avoid refunding the deposit. Furthermore, their vehicles are in poor condition. In the end, the rental cost is higher than that of major rental companies.

City-Drop's team answers : Hello, We are sorry to hear about your experience. To allow us to review your situation in detail, please send your request and supporting documents to the following address: [email protected]. Our dedicated team will get back to you after reviewing your case. Sincerely, The City-Drop Team

Valentine Gonot

08/03/2026

Avoid this company at all costs, deserves 0 stars. We rented a truck for our move, which was in poor condition and broke down due to a mechanical fault completely beyond our control. We had to take a taxi to pick up another vehicle (€265.50), plus €41.17 for fuel and €9.40 in tolls paid twice (all this in the middle of the night). Their representative, Arno, assured us that these expenses would be reimbursed, which is false. We requested an immediate refund, which was refused. The calls are recorded, but apparently, they don't care. Renting out a vehicle in a substandard condition is illegal, dangerous, and completely unacceptable. It's a scam against customers. We will be initiating legal proceedings against them today to recover all our expenses.

City-Drop's team answers : Hello Manon, We confirm that your refund request has been received. The relevant department will contact you directly as soon as possible with an answer. Sincerely, The City-Drop Team

Manon Staub

05/03/2026

Remember to take duplicate photos and videos on your phones when carrying out the vehicle entry and return inspections.

City-Drop's team answers : Hello Manon, Thank you for sharing your feedback. We are sorry that your experience was not entirely satisfactory. For any complaints or information you wish to share regarding your case, please contact our dedicated service directly at the following address: [email protected]. Our team will be able to review your situation and provide you with a personalized response. Sincerely, The City-Drop Team

philippe GARCIA

04/03/2026

excellent service

City-Drop's team answers : Hello Philippe, Thank you so much for your rating and positive feedback! We're delighted that you were completely satisfied with your experience with City-Drop. We look forward to assisting you again on your next trip 🚐 The City-Drop Team

Rachid Rac7

04/03/2026

The concept is perfect for me. The advisors on the phone are very attentive ☺️👌

City-Drop's team answers : Hello Rachid, Thank you so much for your excellent rating and feedback! We're delighted to hear that the City-Drop concept suits you perfectly and that our advisors were so helpful during your call. Your satisfaction is our greatest reward 😊 We look forward to assisting you again on your next trip 🚐 The City-Drop Team