Your reviews are precious

Elise Brillant

25/03/2025

I'm giving it one star because 0 is not possible. We rented a truck from City Drop to travel from Marseille to Paris. An hour before our destination, a message appeared on the dashboard saying "engine fault: have the vehicle repaired" as well as the engine light. So we stopped and called for assistance, which sent a tow truck and loaded the truck. Note: we had taken out the most expensive insurance at €29. Today they took our €450 deposit and refuse to give it back to us even though it was not an accident, but an ENGINE FAILURE. In short, move on, they are thieves.

damien afonso

24/03/2025

Apparently no problem, vehicle available, clean and in very good condition

Nora Cheval bleu

23/03/2025

Top

City-Drop's team answers : Thank you Nora for this great review. We are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

megna yohann

22/03/2025

Interesting rental concept, however, which is not 100% reliable because the remote unlocking system did not work in our case. We ended up waiting outside while customer service was open. Be careful when booking outside of the various service slots. Finally, I recommend that you take out a second insurance policy in addition to the one offered by CityDrop because it only covers very partially the vehicle (the middle section) and with the slightest scratch you will lose a good majority of the deposit or even its entirety. What's more, the marketing/sales approach does not give you the possibility of contesting the quote because you would have to pay for the immobilization of the vehicle. In short, if there are no scratches you will have an "excellent experience" otherwise, you can kiss your deposit goodbye.

Come Marret

20/03/2025

Avoid, truck in poor condition and for being 1.5 hours late I had to pay double the amount of my rental which was for one day. Of course, the sentence mentioning late fees is hidden in 7 pages of contracts.

Moha Kadar

20/03/2025

Paris Toulouse

City-Drop's team answers : Thank you Moha for this great review. We are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

Samira

19/03/2025

Too too good, everything is done without needing to meet an individual, but thanks to the application I moved from Nantes to Paris for less than 200 €. How to tell you that it was super profitable, compared to other rental sites. What was super practical is that it was one way, that is to say that from Nantes I was moving to Paris, and I was able to return the truck directly to Paris without needing to make the round trip!! To return the truck, you have to park it in the place indicated the scanner and it locks automatically again all this without needing to meet anyone it is super autonomous I loved

Cyril Barbier delaunay

19/03/2025

City-Drop's team answers : Thank you Cyril for this great review. We are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

Gaelle Dalmas

18/03/2025

Update: I am accused of having parked more than a hundred km from where I was supposed to park it, in the photos the vehicle is indeed in the correct parking lot. So I am going to file a complaint because someone drove with my registered license! Truck returned in the same condition and at the address indicated, in addition we cleaned it inside and removed the trash from the previous users, fuel level made to the same level as when the truck was taken and 400 euros withheld without any justification, just "bad return"... Great!

City-Drop's team answers : Hello, If you received an invoice for an incorrect return, this means the vehicle was dropped off in a location that did not comply with your contract. We invite you to contact us by phone on our direct line or by email for any clarification. The City-Drop Team

Caroline Gaudy

14/03/2025

Excellent concept. A hassle-free one-way Marseille - Bayonne with a 17m3 truck. Very easy to pick up and return the vehicle thanks to all the information provided by email and on the app. Time savings and flexible schedules for pick-up and return are very appreciable. Independent departure and arrival inventory is very simple and intuitive thanks to the very functional app. Unbeatable value for money for a long-distance move. I highly recommend it.

City-Drop's team answers : Hello, Thank you so much for your positive feedback! We are delighted that your experience with City-Drop lived up to your expectations. Simplicity, flexibility, and value for money are at the heart of our service, and we are happy to see that this allowed you to complete your journey with complete peace of mind. Thank you again for your recommendation and see you soon on the roads with City-Drop! The City-Drop team

Jérôme Aragon

13/03/2025

5 stars for the price and especially because the customer service is present and responsive: it was a rental with a smart lock, but the idiot who had rented the van before me had the good idea of locking the glove box open, then removed the keys to put them in and slammed the glove box. An idiot, as we unfortunately find more and more of... Fortunately, another van parked next to it was able to be assigned to me quickly, otherwise I would have left with nothing... Apart from that, the vehicle (12m3) was in good condition inside, relatively clean. The bodywork was a little damaged, but when you are not able to put a key in a glove box, taking care of the equipment seems impossible for some...

City-Drop's team answers : Thank you, Jerome, for this great review. We are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

josué ayassami

12/03/2025

My rental went well for cheap, collection and return without any problem. On the other hand, the vehicles are not always in good condition, take the time to walk around the vehicle and check its condition, especially do not hesitate to take more than 11 photos (bumpers, rims, interior of the vehicle, condition of the doors, etc.) and send them by email before driving to avoid any inconvenience. The application for the return did not work but the hotline was very responsive 😀 The advantages: - unlimited mileage - 3 drivers - price - responsive hotline The disadvantages: - the application not great - vehicle not always in good condition and dirty

City-Drop's team answers : Thank you Josué for this great rating. We look forward to seeing you again at City-Drop ;)

Marc Ducommun

12/03/2025

Very easy to book. Very easy to use app.

City-Drop's team answers : Thank you Marc, our concept exists to make your move easier, and it is thanks to your feedback that we improve every day. We hope to see you again soon at City-Drop ;)