Your reviews are precious

Zoppis Adrien

17/10/2025

We had booked a truck for 8am today, but we haven't heard anything, the service is terrible, the truck is more than two hours late, and there is no compensation offered. Run away! If you want your move to go smoothly, look elsewhere!

Boucher Claire

17/10/2025

4.5/5 I was really scared and stressed about the reviews but I think that if you take good photos (a pdf file is sent to you with a summary just after the end of your rental with all your photos) everything is ok :) The deposit was returned to me! Woohoo! So very interesting as a system 😌 We just had a little problem starting, the truck had apparently blocked, we thought it was the battery but no. A person unlocked the truck remotely and it was gone.

Fanny L. P.

16/10/2025

Clear instructions for picking up and dropping off the vehicle, attractive concept and price.

Olivier Cachat

15/10/2025

Easy to use and cheaper than traditional rental agencies

Rene Dupek

15/10/2025

Clean and fast vehicle, photo shoot tedious at departure, even more so at arrival because there was no space in the return location.

Savana Nanass

15/10/2025

The truck was perfect. However, I was charged for a full tank of gas (€132) even though I did it before dropping it off. I asked them to send me the photos I provided when I entered and exited the vehicle and they sent me 2 photos that weren't mine... they took the money from me and never responded to my complaints. A disgrace... (I just saw in the reviews that problems with photos are recurrent) If you're not afraid of losing money in the end, go for it, otherwise be careful

Alexandre Sochacki

15/10/2025

Convenient, efficient, and autonomous service. The vehicle was compliant, clean, and recent. The only problem: the vehicle was picked up without fuel or addBlue (independent of CityDrop).... but the full tank was paid for by CityDrop.

Charles Casalis

15/10/2025

Very good, clear, fast and efficient

Aude S

15/10/2025

A 2 hour delay billed more than a half day's rental hurts.

Noam Zanconato

15/10/2025

Beware of renting from City Drop! My cousin rented one of their trucks, which was parked in a completely unsuitable spot, wedged between trees. Despite the impossibility of avoiding a few scratches when getting it out, City Drop charged her the full deposit (€190) as if she were responsible. This amount was taken for damage caused by the company's parking conditions. A very disappointing experience to be avoided at all costs.

Laura Derenne

15/10/2025

A friend's rental experience with City Drop was a disaster. The truck was parked incorrectly (stuck), and scratches were inevitable upon exit. The result: a €190 deposit improperly charged by City Drop. Their negligence cost her €190. Run away!

Lisa Leroy

15/10/2025

I don't usually leave this kind of comment :/ but ... my girlfriend rented a truck from City Drop, and I want to share her experience because it is simply shameful. The vehicle was parked in a completely unsuitable spot, wedged between trees and branches. As a result: it was impossible to get it out without risking damaging it. When she returned it, City Drop withheld €190 from her deposit for scratches caused by this situation - even though it is clearly their responsibility. An experience to absolutely avoid. Renting from City Drop means taking the risk of losing €190 for damage for which you are not even responsible.

Marion Ygonin

15/10/2025

A friend's rental experience with City Drop was a disaster. The truck was badly parked (stuck) and scratches were inevitable upon exit. The result: a €190 deposit improperly taken by City Drop. Their negligence cost her €190. Run away!!! They are there to steal from you.

mathilde ozenda

15/10/2025

The truck I rented was parked in a completely unsuitable spot, wedged between trees and branches. It was impossible to get it out without risking damaging it. And of course, when I returned it, City Drop charged me €190 for the scratches caused by this situation! It is unacceptable to make customers pay for the consequences of bad parking for which they are not responsible. I also had to deal with their customer service: I called because I couldn't do something on their app. I asked the person if they could stay on the line while I did the procedure, and they simply said "no". This is anything but professional and speaks volumes about the quality of the service. First and last time I will rent a truck from them. I strongly advise against this company.