Your reviews are precious

Manon schnebelen

05/12/2025

DO NOT RENT FROM CITY DROP, THEY'RE REFUSING YOUR SECURITY DEPOSIT! At CityDrop, the check-in and check-out inspections are based solely on photos taken by the customer. I followed this procedure meticulously, photographing the vehicle from the same angles at both the start and end of the rental, as requested on the app. These photos, which I can provide, clearly show no difference between the beginning and end of the rental. No dents, no additional scratches, no identifiable damage. Despite this, CityDrop decided to withhold my security deposit and charge me over €300 extra, claiming there was an impact. The most problematic aspect is an email from them stating that "this does not depend on the visibility of the impact on the vehicle," which is tantamount to asserting that invisible damage, and therefore not materially proven, could still be charged. This position is completely contrary to all legal obligations regarding the justification of security deposit deductions and appears to reveal a particularly questionable billing method. On December 1st, we sent a formal notice demanding the return of our security deposit and proper documentation. On December 2nd, CityDrop responded with a message that I consider an attempt at intimidation, lacking any evidence or contradictory photos. Their response relies solely on assertions and pressure tactics aimed at extorting money from me. At this stage, CityDrop provides no proof, even though the burden of proof rests with them. Their argument that the visibility of damage is irrelevant is particularly alarming and suggests that the company might impose imaginary fees. If this is the case, I believe it constitutes an aggressive and abusive business practice. I consider the withholding of my security deposit, combined with this unjustified additional charge, to be a direct financial loss, and also a practice that could affect other consumers. CityDrop has put us in a very uncomfortable situation, in the middle of moving and with the holidays approaching. Do not rent from them; save your time and money.

Mickaka

04/12/2025

Very good, just the vehicle was a little dirty.

City-Drop's team answers : Hello, Thank you for your positive feedback and for taking the time to share your experience. We are delighted that you enjoyed our service. Your comment regarding the cleanliness of the vehicle has been noted, and we will do our best to improve this aspect in the future. Have a great day! The City-Drop Team

JPAT

04/12/2025

No problem at all.

City-Drop's team answers : Hello, Thank you for taking the time to share your feedback. We're delighted to hear that your experience went smoothly. Your satisfaction is our priority. Have a great day! The City-Drop Team

Florent.Mercat Florent Mercat

03/12/2025

The rental went very well. Two minor issues: firstly, unrelated to Citydrop, there was a marathon that blocked access to the area where the vehicle was parked, making it a bit complicated to get in and out! Secondly, I wanted to change the return time to one hour later, which was charged quite a bit (whereas if I had set that time from the beginning it would have been free), which I found surprising.

City-Drop's team answers : Hello, Thank you for sharing your rental experience with us. We are pleased to hear that overall, everything went well. We understand the inconvenience caused by the marathon, which impacted access to the vehicle parking area. Regarding the time change and the associated additional charges, we have taken note of your feedback and will pass it on to our team for potential improvement. We hope to have the pleasure of welcoming you back for a future rental. Have a great day! City-Drop

Corinne Huyghe

03/12/2025

Practical. Easy and good value for money.

City-Drop's team answers : Hello, Thank you for your positive feedback and for taking the time to share your experience. We are delighted to know that you found our service convenient, easy, and good value for money. Please don't hesitate to contact us if you have any further questions or concerns. Have a great day! City-Drop

nesrine ben

03/12/2025

Warning!! I tried to make a reservation, my deposit wasn't processed, but since I paid for the reservation, I haven't been reimbursed. Absolutely ripped off!

City-Drop's team answers : Hello, Thank you for taking the time to share your experience. We understand your frustration and would like to know more about what happened. Could you please contact us directly so we can look into the situation further? We hope to speak with you soon and wish you a good day. City-Drop

Vincent noel

03/12/2025

City-Drop's team answers : Hello, Thank you for your perfect rating! Please don't hesitate to contact us if you have any further questions or comments. Have a great day! The City-Drop Team

Michael BONCOEUR

03/12/2025

City-Drop's team answers : Hello, Thank you for your excellent review and perfect 10/10 rating! We're delighted you enjoyed our service. Please don't hesitate to contact us if you have any questions or need further assistance. Have a great day! The City-Drop Team

Yom Gui

03/12/2025

Nothing went right with the Citydrop rental. A truck that was supposed to be delivered at 6:45 am... No news, no truck. We had to wait until customer service opened at 8 am. And then we were given the runaround based on flimsy excuses. Supposedly the truck was broken down, but it turns out the previous customer hadn't returned it on time. Then came the ordeal of trying to get compensation. The sales department made an offer, then the claims department made a lower one. We incurred expenses with moving companies for nothing because we didn't have a truck, and we had to send registered letters, threaten legal action, and exchange numerous emails to get any compensation. So, in short, a disaster and customer service completely unsuited to the 24/7 rental model.

City-Drop's team answers : Hello, Thank you for taking the time to share your experience with us. We are sincerely sorry for the inconvenience you experienced during your rental. Your feedback is important to us, and we understand your frustration with this situation. We want to assure you that your comments have been passed on to the relevant teams to improve our services and prevent such incidents from happening again in the future. We remain available to discuss your concerns in more detail. We hope to have the opportunity to regain your trust in the future. Have a great day! The City-Drop Team

Corentin Decaudin

03/12/2025

Good service, however the truck was in deplorable condition. The left-hand side mirror was completely broken, the USB ports didn't work, and most annoyingly, the night lights didn't work. In short, this truck should never have been rented.

City-Drop's team answers : Hello, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our service satisfactory. However, we are sincerely sorry to learn of the issues you encountered with the condition of the truck you rented. Your feedback is valuable to us, and we will take your comments into account to improve our services in the future. Have a great day! The City-Drop Team

Hélène Cathalifaud

03/12/2025

Satisfied !

City-Drop's team answers : Hello, Thank you for sharing your positive feedback! We're delighted to know you were satisfied with our service. Please don't hesitate to contact us if you have any further comments. Have a great day! City-Drop

Lyla DLB

02/12/2025

I'm posting this review to warn others: I had a very bad experience with City-Drop. During a recent rental for someone I know, I noticed the condition of the vehicle when I picked it up: the bodywork was badly damaged, there were numerous old dents, and even a severely underinflated rear tire (2 bar instead of 5). For a loaded van, this is a real safety issue. Despite this already poor condition, City-Drop claimed that "new" damage had occurred during the rental, even though no incident took place and the area was clearly part of an already dented sidewall. I find this truly unfair and worrying for any customer acting in good faith. The result: €450 charged for disputed damage, without taking into account either the vehicle's age or the initial safety issue. My takeaways from all this: – a vehicle delivered in an unacceptable condition, – inadequate safety measures, – and a complete lack of consideration for customers. For moving house or a long trip, it's best to choose a more reputable rental company. I really don't recommend City-Drop.

Cloé Vincent

28/11/2025

A very professional company; they listened to my needs. Excellent service with a practically brand-new truck. I highly recommend them for moving!

Rodolphe Bara

27/11/2025

Dangerous vehicle and no assistance provided.