Your reviews are precious

Antonio Gasos

19/12/2025

Pros: The car is great: spacious, and clean. Cons: Pick-up was slow and messy because the app kept crashing (happened to others). Most importantly, I was very disappointed by the insurance policy. I paid an extra (+29€!!) for a premium insurance and made a scratch. Yet, it was not covered since bottom and top parts of the car are not. This was written in small letters in the contract. Really absurd!

Mihaela Veverita

18/12/2025

Excellent service, easy and pleasant move thanks to City Drop! A flexible service that offers freedom in organizing your move at a very reasonable price!

Valerie Gonnet

18/12/2025

The app provides excellent guidance and is easy to use. The vehicle was clean and pleasant to drive; I couldn't find a better price. I highly recommend it; the one-way concept with pick-up and drop-off points in various regions is truly fantastic. I would definitely use it again if needed.

milagros elizabeth

17/12/2025

Excellent service and communication 💪🏻

Maëva MGN

17/12/2025

I have no complaints about the City-Drop rental itself; however, I am extremely dissatisfied with their customer service. I contacted them on the very day of my reservation due to a bug in the website and app. Despite paying over €100 to rent the truck for a second day, this extension didn't appear in my booking details or even in the app, and I received absolutely NO confirmation email regarding the extension. Customer service refused to acknowledge the issue, claiming that a confirmation email had been sent in their system, but that I still hadn't received it. I had therefore ended my truck reservation early to avoid any problems with City-Drop (again, as far as I was concerned, the reservation wasn't valid). They refused to refund me for the second day or even offer any kind of compensation, even though I was never able to use the truck on the second day. I find this really unfair and unethical of City-Drop, so I won't be using their rental service again. I'd give them zero stars if I could.

Pascale Martinat

17/12/2025

Pleasantly surprised by how easy it was to pick up the vehicle. Kudos for the cleanliness of the car!

Jean-Michel PICOT

17/12/2025

Excellent service, especially the impeccable telephone support. The only slight drawback is the overall condition of the vehicle, which leaves something to be desired. The pick-up and drop-off locations are convenient. The photo-based pick-up and return processes are well-organized. I was a little apprehensive at first, but in the end, the service was very good.

farid kadkhodazadeh

17/12/2025

Very nice, easy and not even complicated. Everything was online and rapid

Jessica S.

13/12/2025

One star just because your drivers drive like maniacs on the road. I sincerely hope the driver I passed this Saturday around 7:40 pm leaving Provins crosses paths with a herd of wild boar 😙

City-Drop's team answers : Hello, We share your wish: we'd also love to only have "perfect drivers" on the road! 😄 And we certainly hope that the driver you mentioned continues to only encounter quiet roads… and no herds of wild boars! Thank you for your feedback, which reminds us of the importance of staying safe on the road. The City-Drop Team

FoSt TASKFORCE

13/12/2025

Simple, quick, convenient

City-Drop's team answers : Hello, Thank you for your positive feedback and for taking the time to share your experience with us. We're delighted to know that our service was simple, quick, and convenient for you. Please don't hesitate to contact us if you need anything else. Have a great day! The City-Drop Team

alex sar

12/12/2025

Avoid at all costs! Upon arriving to pick up the vehicle, we discovered it was actually broken down. This means no checks had been done before our arrival! We spent the entire morning trying to resolve the issue (4 hours of calls, back and forth on the phone, and waiting in the parking lot) only to be offered no solutions! The result was a chaotic move, a whole day spent finding another rental agency for the same day, belongings left behind because it was impossible to find a vehicle that size that day, and no compensation whatsoever from City Drop! This is disrespectful and unprofessional!

City-Drop's team answers : Hello, Thank you for taking the time to share your experience with us. We are sorry to hear about the difficulties you encountered while renting your vehicle. Your feedback is important to us, and we would like to learn more about what happened. Please feel free to contact us to discuss your experience in more detail. The City-Drop Team

pierre millotte

11/12/2025

City-Drop's team answers : Hello Pierre, Thank you for sharing your experience. We value your feedback and would love to hear how we can improve our services in the future. City-Drop