Your reviews are precious

Sorin S

05/01/2026

A positive experience overall, with one minor issue starting the car. I don't recall the problem. I called support, but couldn't get through to an advisor in time. In the meantime, I found the solution and was able to get going! The steps need to be explained more clearly, especially since I don't use this type of vehicle (a van) all the time!

isa jean

04/01/2026

Practical and functional. Reliable. I recommend it.

ERIC MIGUEL-LAGRAVA

02/01/2026

Customer service is completely unresponsive. I'm still waiting for my complaint to be processed two months later! It's a disgrace.

sandre casse

02/01/2026

I am a satisfied user. I am a self-employed tradesperson and I find this service very convenient. Given my CSR policy and my company's carbon footprint, I chose not to have a company vehicle. City Drop vehicles are clean and well-maintained. The telephone support in case of problems is quick and professional. One area for improvement would be to have additional tie-down points on the ceiling and in the middle of the floor for securing the straps. Another area for improvement concerns the deposit for regular and/or professional users: a one-year registration would be helpful to avoid exceeding bank limits.

ingrid

02/01/2026

Truly the most convenient car rental company, the only one to offer Connected Rental and a practically new car with only 5,500 km on the odometer.

Escartefigues13

02/01/2026

I highly recommend this company. The Castres-Aix en Provence trip was safe, the vehicle was in perfect condition, and booking was easy – I highly recommend them!

Vincent Duvillard

01/01/2026

I booked a 5m³ van from Aix-en-Provence to Dijon, and it was perfect. The vehicle collection system is simple and intuitive; everything is explained in the app during the booking process. The van was in good condition, and everything went smoothly. After returning the van, my deposit was refunded within two days—no problems at all. For the price, it's a really good deal; I recommend it to everyone!

lx stream

28/12/2025

I do not recommend this service, which cancels the rental vehicle at the last minute.

Ismou “Ismou”

26/12/2025

The claims process is opaque and completely biased in favor of the company. After returning the vehicle, a claim was filed, and the €2,500 deposit was immediately debited without pausing the process, despite my written objection. The customer is given no real time to arrange a counter-assessment or make an informed decision. The amounts retained are based on a simple estimate, not on actual repairs, and are compounded by disproportionate additional fees (processing fees, vehicle immobilization, etc.), some of which are questionable in light of their own terms and conditions. The debit is processed very quickly, but the refund of the overpayment takes several days, leaving the bank account in a difficult position and generating additional charges. Customer service systematically hides behind the terms and conditions without any attempt at self-reflection or seeking an amicable solution. The concept sounds interesting on paper, but the customer experience is extremely disappointing as soon as a problem arises. I strongly advise against using them if you want a transparent and balanced relationship.

céline leclère

26/12/2025

Because the reviews for City Drop are often so disastrous, I'm sharing my experience in the hope that it helps some people get a clearer picture: - indeed, the vehicle pick-up point was changed 48 hours beforehand to a location much less easily accessible, even downright difficult compared to the one I had chosen. So you have to be flexible. But as compensation, City Drop offered me a free half-day rental extension, which was incredibly helpful in allowing me to rearrange my plans. (I was also offered a small discount on the rental price, which I never actually received). And indeed, once I arrived at the location, it took me 50 minutes to unlock the van (sometimes you have to check your phone's Bluetooth settings, sometimes it just doesn't work). And of course, it was impossible to reach anyone by phone. But it finally worked, and the van was spotless, clean, and had a full tank of gas. Returning the car was fine, however, relocking it was a breeze. So, to sum up, the value for money is unbeatable, especially for a one-way trip, which was my case. But allow plenty of time when picking up the vehicle, don't be in a rush to avoid a meltdown, preferably be super zen by nature, maybe even a level 4 meditation master, and ideally have someone with you. If you meet all these criteria, it's a really good deal.

Guillaume

25/12/2025

The Paris - Nice journey was impeccable, the van was clean and practical, I recommend it!

Antoine LC

24/12/2025

Truck rented for a move from Paris to Valence in a dangerous condition: broken right turn signal, ineffective windshield wipers in the rain, underinflated tires, and an extremely dirty interior. Driving at night was very stressful, with a vehicle clearly not up to standard. Customer service was contacted during the rental period: the only response was to do the repairs ourselves. After complaining, we received a €60 refund out of €400, without any attempt at self-reflection, and with unprofessional responses. A complete lack of professionalism and consideration for customer safety. Avoid at all costs.

Eric 33600

21/12/2025

Super expensive if you need to extend your rental : 127 euros more for 30 minutes

City-Drop's team answers : Hello, unfortunately the price depends on whether there is an additional journey or not. If this is the case, the extension will be adjusted accordingly. Could you please send us an email with your reservation number? We will escalate the case mentioned in order to assist you. City-Drop