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SIΛGO (SIΛGO)
22/01/2025
Nothing to report. Very convenient service, vehicle in very good condition. Everything went very well.
Sandrine Boizou
22/01/2025
Excessive fuel consumption
Corine Marinho
22/01/2025
Easy and free vehicle collection and drop-off. Attractive price.
Eric DAMOUR
22/01/2025
Rubens Bragagnollo Filho
22/01/2025
The service was ok only because the cost is significantly lower than the competition, however we had issues both at the time of picking up and returning the car: 1) At the time of picking up, the parking access door would not open using the link provided in the email. It took me 10 minutes to open the door after several attempts. Once I accessed the parking lot and opened the vehicle, I could not drive away because the windshield was covered in ice (it was a very cold morning) and the car was not equipped with any scraper or tool to scrape the ice. It took me 15 minutes to do it improvising with what I had. 2) At the time of returning the car, the app had problems twice after going through all the steps and taking all the pictures. I had to call the call center, get instructions to fix the app issue, and take the pictures a third time to then just be able to lock the vehicle.
Anas Lachheb
22/01/2025
City Drop? A real scam in disguise. At first, you think you're getting a good deal with a cheaper rental, but their business model seems to be mainly based on customer deposits. They blamed me for a claim for which I was absolutely not responsible, and it's impossible to win the case. They make money by exploiting users rather than providing a real reliable service. Also, be careful, they provide vehicles in a deplorable state: lack of Adblue, incredible dirt... Avoid if you want to avoid unpleasant surprises.
City-Drop's team answers : Hello Anas, We have taken into account your dissatisfaction regarding the condition of the vehicle. Please know that we take all necessary measures to ensure that our vehicles are systematically in good condition. We hope that this does not affect your interest in City-Drop.
Kamal Machkokot
22/01/2025
My experience with City-Drop was disastrous, I strongly advise against anyone using their "services". I rented a utility vehicle to move in early January 2025. Firstly, I returned the vehicle with the same fuel level as I found it, but they still charged me €30 for fuel a few days after returning it. Secondly (this is where I understood that their business model is clearly based on the fees they charge following the return of the vehicle), 8 days after returning the vehicle, they came back to me claiming that it had been damaged (in this case, a molding above the wheel was missing). However, when I returned the vehicle, this part was not missing. In the 8 days that had passed, anyone could have dropped it (if what they say is true). They charged me (hold on to your hats) €300 for the purchase and repair of the part and the immobilization of the vehicle, which is clearly excessive when you look at the price of these parts on the internet. In short, I advise you not to go through City-Drop!
City-Drop's team answers : Hello Kamal, We understand your disappointment and we are sorry, Unfortunately a loss was detected during your rental. In accordance with the general rental conditions, an assessment was carried out and your excess was collected. We remain at your disposal by email at [email protected] for any other information. The City-Drop team
Meghni Hamza
21/01/2025
Never booked with them, we booked a truck for a move, the truck has scratches and dents everywhere, when we returned it we were told that it was damaged at the rear door, we were charged 560 euros when there is absolutely nothing in the photo, we were told that if we want to contest it we will have to have an assessment done ourselves at our expense but that in any case we will have to pay for the immobilization of the truck 100 euros/day whatever we do we are trapped, moreover it would not surprise me if no repairs were ever made even if there was real damage because the condition of the truck does not give this impression, real scam well done to you
City-Drop's team answers : Hello Hamza, We understand your disappointment and we are sorry, Unfortunately a loss was detected during your rental. In accordance with the general rental conditions, an assessment was carried out and your excess was collected. We remain at your disposal by email at [email protected] for any other information. The City-Drop team
Thierry Rousseau
17/01/2025
I do not recommend this site. They have just sent us an invoice for a claim that we did not have, without any explanation or contact. The "claims" department does not have a telephone number!!
City-Drop's team answers : Hello, The claims department can only be reached by email. If you have been contacted by this means, it is necessary to respond directly by email, because a written record is essential for processing your request. The service available by telephone can guide you, but for this type of procedure, everything is done exclusively by email. Kind regards
warrys Bouassa
16/01/2025
Very practical for a move, easy to collect and return the truck. The deposit is said not to be taken but in reality it is taken.
City-Drop's team answers : Thank you Bouassa for this great comment. Looking forward to seeing you again at City-Drop ;)
FLORIAN THIANCOURT
16/01/2025
City-Drop's team answers : Thank you for this great rating, We are delighted that you enjoyed the City-Drop experience. Looking forward to making you travel again ;)
Jacques Valléau
15/01/2025
City-Drop's team answers : Thank you for this great rating, We are delighted that you enjoyed the City-Drop experience. Looking forward to making you travel again ;)
ADRINKS91
15/01/2025
2 reservations always at the top I recommend city drop
City-Drop's team answers : Thank you, We are delighted that you enjoyed the City-Drop experience. We look forward to making you travel again ;)
Clemens Groot-Ford
13/01/2025
it's a scam, the vehicle was not safe, we did have an accident caused by a defective tire, assistance never came, we paid hundreds in tow trucks, never got reimbursed,
Ah also the app does not work and keep logging us off as we are trying to use it to take the van but also to give it back. Avoid Avoid Avoid!
City-Drop's team answers : Hello,
We are very sorry to read about your experience and thank you for sharing your concerns with us.
Firstly, we would like to apologise for the problems you have experienced, particularly regarding the safety of the vehicle and difficulties with assistance. The safety of our customers is our absolute priority, and we deeply regret that your experience has been marked by such a serious incident.
With regard to assistance and the application, we understand how frustrating it is not to be able to rely on these services when they are most needed. We are actively working to improve our application to make it more reliable and responsive to the needs of our users.
Ali Son
13/01/2025
Great experience, I highly recommend!! Super easy to use and so practical
City-Drop's team answers : Thank you Ali for your feedback, We are delighted that your customer experience went well. We hope to see you again soon behind the wheel of one of our vehicles ;)