Your reviews are precious

Betty Bianchi

16/01/2026

I rented a City-Drop truck for a long-distance move. The vehicle broke down on the A6 motorway due to a serious ABS braking system failure, 300 km from my destination. Assistance was difficult to reach, no immediate solution was offered, and we were left to arrange the repairs and any subsequent arrangements. This resulted in a second trip of over 600 km, additional expenses (tolls, fuel), and a week without access to my belongings. Despite submitting all the requested documentation, City-Drop is refusing to fully reimburse the actual expenses incurred, which were solely due to this breakdown, contrary to what customer service had assured me. I am currently taking steps with the relevant authorities. This is a very disappointing experience considering the safety and customer service issues.

frederic renaud

15/01/2026

Bordeaux. Chilly-Mazarin

City-Drop's team answers : Hello Frederic, We have received your feedback and thank you for it. Sincerely, City-Drop

Trystan Haudebourg

15/01/2026

Renting a 12m² apartment from Versailles to Bordeaux, no problems with the vehicle or the return of the deposit, which was refunded in 5 days. I would use them again for any future moves.

City-Drop's team answers : Thank you Trystan for your feedback. We're delighted that you had a positive customer experience. We hope to see you again soon behind the wheel of one of our vehicles ;)

Thierry Serre

15/01/2026

The clients manage themselves independently, and it works!

City-Drop's team answers : Thank you Thierry, we're delighted you enjoyed the City-Drop experience. We look forward to taking you on another journey ;)

Jean-Luc S.

14/01/2026

This is the second time we've rented from City Drop, and it's really efficient and economical. Perfect for one-way rentals. Everything is done quickly because with the app, there's no counter, no surprises like a "similar vehicle," no queues—it's fast and efficient. On my second rental, I had a problem with a missing spare tire upon return. It almost cost me a good chunk of my deposit, but they were very constructive in resolving the issue and even arranged for me to put the "found" spare tire in another nearby vehicle afterward, rather than incurring shipping costs. So, even when things go wrong, they're constructive, attentive, and efficient. A word of caution, though: if you find a tire in the cargo area, don't throw it away; it's probably a spare. It's not the best place for it, but keep it.

City-Drop's team answers : Thank you so much, Jean-Luc, for your continued loyalty and for this very detailed feedback. We are delighted to read that the City-Drop concept, its ease of use via the app, and its efficiency for one-way rentals fully meet your expectations. We also appreciate your feedback regarding the spare tire. This feedback is particularly valuable to us and allows us to continuously improve our processes and the information we provide to our customers. We are pleased to have been able to find a constructive and appropriate solution with you. Your understanding and cooperation greatly contributed to this quick resolution. Thank you again for your trust, and we look forward to assisting you with your future rentals. The City-Drop Team

Alexandre G

14/01/2026

Very convenient service. Vehicle in good condition. Perfect for my moving needs!

City-Drop's team answers : Thank you, Alexandre. Our concept exists to make your move easier, and it's thanks to your feedback that we improve every day. We hope to see you again soon at City-Drop ;)

Denis Macherey

14/01/2026

Excellent rental company, reliable, very good.

City-Drop's team answers : Thanks Denis for this great comment! Looking forward to seeing you again at City-Drop ;)

paul brun

14/01/2026

Excellent company! Superb quality! Very efficient customer service! Thank you very much

City-Drop's team answers : Thank you Paul for your feedback. We're delighted that you had a positive customer experience. We hope to see you again soon behind the wheel of one of our vehicles ;)

Claudine Bonis

11/01/2026

A very bad experience. The agent gave no explanation about opening the truck to retrieve the keys. I waited two hours to speak to an agent, which significantly delayed the move. That same morning, the truck I had reserved was broken down; I received €100 in compensation. I think if everything had been properly explained, I would have been satisfied, as there were no further problems.

City-Drop's team answers : Hello Claudine, We have taken note of your feedback and regret the difficulties you encountered when picking up the vehicle. The access procedures for the van are communicated before departure, and your feedback has been forwarded to the teams to improve the clarity of the information provided. We are nevertheless pleased to know that the rental went smoothly thereafter. Sincerely, The City-Drop Team

Christophe Pottier

10/01/2026

Excellent experience. Customer service was always available, friendly, professional, and found effective solutions despite the inevitable unexpected issues. Everything ran like clockwork, and it was a truly seamless online experience – bravo!

City-Drop's team answers : Hello, Thank you for your positive feedback. We are delighted that your experience with City-Drop and the availability of our customer service met your expectations. Your satisfaction is our priority. Sincerely, The City-Drop Team

Reginald LABBE

09/01/2026

This drop-off car rental service, while commendable, can be disconcerting due to the lack of human contact at the start, finish, and when contacting the hotline (which receives no response). It's best suited for tech-savvy users only.

City-Drop's team answers : Hello, Thank you for your feedback. City-Drop offers a fully online service, which may seem surprising at first. Your comments regarding human contact and the availability of the hotline have been passed on to the teams for improvement. Sincerely, The City-Drop Team

Danaé Eleusis

07/01/2026

Simple and efficient rental process. Fast troubleshooting in case of problems. Best rate of any rental company on the market.

City-Drop's team answers : Hello, Thank you for your positive feedback! We are delighted that the rental process and our support service met your expectations. Sincerely, The City-Drop Team

Clémence Calley

07/01/2026

The system is very well designed, the truck performed exceptionally well. What a relief not to have to drive the 1400km back to return the vehicle! I am truly satisfied.

City-Drop's team answers : Hello, Thank you for your feedback! We're delighted that the system and vehicle met your expectations and that you were able to take advantage of the flexible return option. Sincerely, The City-Drop Team

Léo Gautier

07/01/2026

Very good experience in Rennes, just the application was a bit temperamental.

City-Drop's team answers : Hello, Thank you for your feedback. We're delighted that your experience in Rennes was positive. Your comments regarding the app have been passed on to the teams for improvement. Sincerely, The City-Drop Team

1. Yvan

07/01/2026

Good pricing. Once you get the hang of the app, the process is simple. The only downside is the lack of support on public holidays and Sundays.

City-Drop's team answers : Hello, Thank you for your feedback. We're delighted that you were satisfied with the value for money and the process. Your comments regarding access to support on public holidays and Sundays have been passed on to the teams. Sincerely, The City-Drop Team