Your reviews are precious

Claudine Bonis

11/01/2026

A very bad experience. The agent gave no explanation about opening the truck to retrieve the keys. I waited two hours to speak to an agent, which significantly delayed the move. That same morning, the truck I had reserved was broken down; I received €100 in compensation. I think if everything had been properly explained, I would have been satisfied, as there were no further problems.

Christophe Pottier

10/01/2026

Excellent experience. Customer service was always available, friendly, professional, and found effective solutions despite the inevitable unexpected issues. Everything ran like clockwork, and it was a truly seamless online experience – bravo!

Reginald LABBE

09/01/2026

This drop-off car rental service, while commendable, can be disconcerting due to the lack of human contact at the start, finish, and when contacting the hotline (which receives no response). It's best suited for tech-savvy users only.

Danaé Eleusis

07/01/2026

Simple and efficient rental process. Fast troubleshooting in case of problems. Best rate of any rental company on the market.

Clémence Calley

07/01/2026

The system is very well designed, the truck performed exceptionally well. What a relief not to have to drive the 1400km back to return the vehicle! I am truly satisfied.

Léo Gautier

07/01/2026

Very good experience in Rennes, just the application was a bit temperamental.

1. Yvan

07/01/2026

Good pricing. Once you get the hang of the app, the process is simple. The only downside is the lack of support on public holidays and Sundays.

Catrine Tranchant

07/01/2026

bad experience, would not buy another vehicle and

Julienne Poisson

07/01/2026

Perfect !

Sorin S

05/01/2026

A positive experience overall, with one minor issue starting the car. I don't recall the problem. I called support, but couldn't get through to an advisor in time. In the meantime, I found the solution and was able to get going! The steps need to be explained more clearly, especially since I don't use this type of vehicle (a van) all the time!

City-Drop's team answers : Hello, Thank you very much for your rating and feedback. We regret that our teams were not immediately available when you started the vehicle. However, we are delighted to read that you were able to find a solution and complete your journey smoothly. Your comment regarding the clarity of the onboarding steps, particularly for occasional users of commercial vehicles, has been duly noted. This feedback is essential for us to continue improving our service and the support we offer. The City-Drop Team

jean nollet

04/01/2026

City-Drop's team answers : Hello, Thank you for your rating. We hope our service met your expectations. The City-Drop Team

isa jean

04/01/2026

Practical and functional. Reliable. I recommend it.

City-Drop's team answers : Hello, Thank you for this great review and your recommendation. We are delighted that our service met your needs. We hope to see you again very soon at City-Drop. The City-Drop Team

ERIC MIGUEL-LAGRAVA

02/01/2026

Customer service is completely unresponsive. I'm still waiting for my complaint to be processed two months later! It's a disgrace.

City-Drop's team answers : Hello, After checking, we see that your initial message was not sent to our dedicated complaints email address, which is rigorously monitored and systematically processed promptly. However, we confirm that your complaint has since been received by the relevant department and is being processed. Sincerely, The City Drop Team

sandre casse

02/01/2026

I am a satisfied user. I am a self-employed tradesperson and I find this service very convenient. Given my CSR policy and my company's carbon footprint, I chose not to have a company vehicle. City Drop vehicles are clean and well-maintained. The telephone support in case of problems is quick and professional. One area for improvement would be to have additional tie-down points on the ceiling and in the middle of the floor for securing the straps. Another area for improvement concerns the deposit for regular and/or professional users: a one-year registration would be helpful to avoid exceeding bank limits.

City-Drop's team answers : Hello, Thank you very much for your detailed feedback and for your trust in City Drop. We are delighted to read that our service meets your expectations, both in terms of practicality and your CSR commitments, and that you are satisfied with the quality of our vehicles and the support of our teams. Regarding your comments, our vehicles are indeed equipped with anchor points for securing cargo with straps. Your suggestions are nonetheless valuable and are passed on to our teams as part of our continuous improvement process. Regarding the security deposit, as our rentals are available to both individuals and professionals, we do indeed apply the same deposit system, regardless of the user profile or the chosen route. Since the deposit is directly linked to the vehicle, it is required for each rental. The City Drop Team

ingrid

02/01/2026

Truly the most convenient car rental company, the only one to offer Connected Rental and a practically new car with only 5,500 km on the odometer.

City-Drop's team answers : Hello, Thank you so much for your fantastic review ⭐ We're delighted that our connected car rental service met your expectations and that you were completely satisfied with the vehicle. We hope to see you again soon behind the wheel of one of our vehicles! The City-Drop Team