Your reviews are precious

Thierry Aurenche

28/01/2026

It's frustrating to pick up a vehicle with an empty windshield washer fluid reservoir and have to fill the AdBlue tank right away. That's an extra 35 euros on the bill; plus, I put in more diesel than I used!

Carine Boissinot

28/01/2026

A truly, truly, truly BAD experience. If I could, I'd give zero stars. I'm used to renting vehicles from agencies, and for the first (and last) time, I decided to trust City Drop. I rented a 12 cubic meter vehicle for a move (the vehicle had multiple existing dents and unrepaired scratches). Everything went smoothly during the move, no problems at all. Upon my return, the €1200 deposit was deducted because of "supposed" scratches we supposedly made during the rental. No photos prove it (the rental ended at 8 pm, so the return photos were inevitably taken in the dark…!!!). The first bill: €570 for supposed repairs (which they won't do… given the pre-existing condition of the van!). Then, a last-minute bonus: the bill was "adjusted"… to €620! Obviously, without any explanation to accompany this lovely, unjustified bill. My only advice: RUN AWAY!!! Don't fall for it! This is the first time I've written such a comment, and I sincerely hope it's the last 🙏

djwaverider Manu

28/01/2026

It's still a lottery when it comes to getting the deposit back; I didn't even receive a message confirming its return. Otherwise, everything went smoothly. Price correct

laurene godfroy

28/01/2026

Poor quality truck with the oil light on during rental and no engine power

diane dufour

27/01/2026

Poorly maintained trucks with opaque windshields that are impossible to clean. Very high additional costs. For me, that's it.

Christophe Frémont

22/01/2026

I booked a 17m² van with Citydrop on January 14th. Despite a confirmed reservation, I was unable to access the vehicle due to technical issues: I couldn't add my driver's license via the website or app, and I couldn't pay the deposit, which permanently blocked the rental. Since these problems were beyond my control, no service was provided. After contacting customer service, I received no refund, which is unacceptable given the lack of service. To date, this situation remains unresolved, leading me to consider legal action to obtain the refund I am owed. I absolutely do not recommend Citydrop.

City-Drop's team answers : Hello Mr. Frémont, We are sorry for the difficulties you reported experiencing with your January 14th reservation. However, when leaving a public review, the least you can do is be objective and accurately reflect the situation. After checking with our customer service department, it appears that our teams contacted you approximately two hours after the scheduled start of your rental, without having received any prior notification from you regarding the problems encountered on the app or website. Had we been informed beforehand, this type of issue could have been resolved very quickly by our teams. We gave you the necessary time so that you could still benefit from your vehicle, and it was ultimately our customer service department that canceled your reservation after the scheduled return date. We would like to remind you that hundreds of bookings are made on City-drop every day, and tens of thousands of customers use our app without encountering this type of problem. We understand your frustration, but remain convinced that a quicker response from our teams would have allowed us to find a solution immediately. The City-drop Team

Roger RIGAL

21/01/2026

City-Drop's team answers : Thanks Roger for this great review, looking forward to seeing you again at City-Drop ;)

Nicolas Cauchoix

21/01/2026

City-Drop's team answers : Thank you Nicolas for this rating. Please feel free to give us more detailed feedback if you wish. Sincerely, City-Drop

STEPHANE CIPRE

21/01/2026

Very practical and efficient for picking up and dropping off the vehicle.

Robert goddet

21/01/2026

City-Drop's team answers : Thanks Robert for this great review! Looking forward to seeing you again at City-Drop ;)

Betty Bianchi

16/01/2026

I rented a City-Drop truck for a long-distance move. The vehicle broke down on the A6 motorway due to a serious ABS braking system failure, 300 km from my destination. Assistance was difficult to reach, no immediate solution was offered, and we were left to arrange the repairs and any subsequent arrangements. This resulted in a second trip of over 600 km, additional expenses (tolls, fuel), and a week without access to my belongings. Despite submitting all the requested documentation, City-Drop is refusing to fully reimburse the actual expenses incurred, which were solely due to this breakdown, contrary to what customer service had assured me. I am currently taking steps with the relevant authorities. This is a very disappointing experience considering the safety and customer service issues.

City-Drop's team answers : Hello, We sincerely regret this incident and the inconvenience caused during your move. The safety of our vehicles is a priority, and we take your feedback very seriously. To review your case and the charges incurred, please contact us directly at [email protected]. A representative will handle your request to find a solution. The City-Drop Team

frederic renaud

15/01/2026

Bordeaux. Chilly-Mazarin

City-Drop's team answers : Hello Frederic, We have received your feedback and thank you for it. Sincerely, City-Drop