Your reviews are precious

Olivier Fedide

11/12/2025

Very pretty beach in Pornic (44) with a quality bar and restaurant, accessible in every respect except for the parking lot, which is rather difficult to find beforehand.

Niccolò Figà-Talamamanca

10/12/2025

van was available where and where indicated. return was easy and smooth. i had to extend by one day because i was one hour late and did not want to risk being in "overtime", the process was easy and the extra-day price was fair.

Alain GILLIER

10/12/2025

Very satisfied with the vehicle. However, we encountered two significant problems: The first occurred when picking up the vehicle. My Apple X mobile phone couldn't open your application because the update wasn't available. Luckily, my wife had a newer phone which resolved the issue, as I don't know what I would have done if I had been alone. The second problem arose when returning the vehicle in Tarnos. We spent over an hour in the rain taking and retaking photos, always getting an error message in the end. We were about to leave without locking the vehicle when we finally learned via a phone call that the problem was with your server! I think this warrants some form of compensation from you. Furthermore, what would happen in a similar situation if we hadn't been able to resolve it ourselves?

Christine CHENAL

10/12/2025

The concept is great, but I received a dirty vehicle and an empty fuel tank.

Gilles Champion

10/12/2025

Renting through City Drop is simple in terms of website usability and vehicle availability. It's important to thoroughly check the vehicle's condition, take photos, and of course, take good care of it. This is why it's beneficial to choose the option that offers the lowest deductible in case of an incident. Sometimes you have to travel several dozen kilometers if you book in advance, as vehicle availability can sometimes be limited.

Charly Lussu

10/12/2025

PERFECT LOCATION

Xavier PGT

10/12/2025

Simple and quick rental, especially for a one-way trip.

Baudouin et Marine Devys

10/12/2025

The truck was in excellent condition, reliable, and available quickly, even from Paris. It was a bit more expensive than the competition, but at least the truck was available in the city center within 10 days. However, there's one major drawback that's particularly frustrating, especially in the city: the AdBlue warning becomes unbearable and makes every trip start unpleasant. Finally, the app is a bit outdated, and I had trouble confirming that the truck was properly locked.

Guillaume

10/12/2025

Renting a van for my son's trip from Nîmes to Paris was easy. Picking up the vehicle and returning it was simple, everything was managed through the app. A good experience, I recommend it.

guillaume surmont

05/12/2025

I rented a van for two hours, but due to particularly heavy traffic, I was forced to extend my reservation by an extra hour to avoid being penalized for returning the vehicle late. This extension cost me €49, compared to €50 if I hadn't requested it myself. I find the price exorbitant and wouldn't have been surprised to pay €5 or €10 more, but paying as much as if I had extended the rental for just one hour is excessive and wasn't clearly stated during the booking process. This was my first time using City Drop, and it will certainly be my last, as will the negative recommendation I will be making to others.

City-Drop's team answers : Hello, After reviewing your file, we would like to clarify that City-Drop never required you to pay this fee. The full-day extension, billed at €49, was made directly through your customer account. It was this action, and not a one-hour extension, that generated this charge. If you had contacted our customer service before confirming this change, we could have offered you a solution better suited to your needs and prevented you from paying for an extra day for only one hour of use. We remain at your disposal should you require any further information and hope to regain your trust. The City-Drop Team

Manon schnebelen

05/12/2025

DO NOT RENT FROM CITY DROP, THEY'RE REFUSING YOUR SECURITY DEPOSIT! At CityDrop, the check-in and check-out inspections are based solely on photos taken by the customer. I followed this procedure meticulously, photographing the vehicle from the same angles at both the start and end of the rental, as requested on the app. These photos, which I can provide, clearly show no difference between the beginning and end of the rental. No dents, no additional scratches, no identifiable damage. Despite this, CityDrop decided to withhold my security deposit and charge me over €300 extra, claiming there was an impact. The most problematic aspect is an email from them stating that "this does not depend on the visibility of the impact on the vehicle," which is tantamount to asserting that invisible damage, and therefore not materially proven, could still be charged. This position is completely contrary to all legal obligations regarding the justification of security deposit deductions and appears to reveal a particularly questionable billing method. On December 1st, we sent a formal notice demanding the return of our security deposit and proper documentation. On December 2nd, CityDrop responded with a message that I consider an attempt at intimidation, lacking any evidence or contradictory photos. Their response relies solely on assertions and pressure tactics aimed at extorting money from me. At this stage, CityDrop provides no proof, even though the burden of proof rests with them. Their argument that the visibility of damage is irrelevant is particularly alarming and suggests that the company might impose imaginary fees. If this is the case, I believe it constitutes an aggressive and abusive business practice. I consider the withholding of my security deposit, combined with this unjustified additional charge, to be a direct financial loss, and also a practice that could affect other consumers. CityDrop has put us in a very uncomfortable situation, in the middle of moving and with the holidays approaching. Do not rent from them; save your time and money.

City-Drop's team answers : Hello, Thank you for taking the time to share your experience. We understand your frustration and regret the inconvenience you encountered. Your feedback is important to us, and we would like to discuss this further with you. Please feel free to contact us so we can find a solution together. Have a great day! The City-Drop Team

Mickaka

04/12/2025

Very good, just the vehicle was a little dirty.

City-Drop's team answers : Hello, Thank you for your positive feedback and for taking the time to share your experience. We are delighted that you enjoyed our service. Your comment regarding the cleanliness of the vehicle has been noted, and we will do our best to improve this aspect in the future. Have a great day! The City-Drop Team

JPAT

04/12/2025

No problem at all.

City-Drop's team answers : Hello, Thank you for taking the time to share your feedback. We're delighted to hear that your experience went smoothly. Your satisfaction is our priority. Have a great day! The City-Drop Team