Your reviews are precious

Jennifer Gisbert

27/01/2025

Renting a truck for moving, once in front of the truck, engine problem, the truck could not drive. More than 3/4 of an hour to get assistance for them to tell me that there was no solution, that they were sorry for me.

City-Drop's team answers : Hello, We are sincerely sorry for the inconvenience you have encountered. Our teams have proposed all possible solutions in these circumstances, but we understand that this could not meet your expectations. We are constantly working to improve our service and avoid this type of situation in the future. Kind regards The City-Drop team

Martin Cagnon

23/01/2025

DISASTROPHIC, SCAM! These people are simply thieves with thug practices. I rented a 17m3 truck, to my great surprise it had several warning lights such as oil and AD blue in signaling when I took control. First bad surprise. Subsequently, and during the inventory of the vehicle in the evening, I took several night photos of the vehicle. I subsequently returned it, without any hitch, in perfect condition. City-Drop sent me an email several days later informing me of a bill of €532 for damage to the vehicle. When I ask for explanations, I am sent inventory photos for comparison which are absolutely not my initial photos. They are not dated, which means that these photos could be those of anyone, and of any truck. I am simply being made to pay for damage that does not exist. Not having reached the end of my surprises, they took my entire deposit, namely €2,500. I have initiated legal proceedings against them in the face of what appears to be racketeering. To be avoided at all costs.

City-Drop's team answers : Hello, We understand your disappointment and we are sorry for this experience which does not seem to live up to your expectations. Regarding the AdBlue light, this is a standard alert indicating that it is necessary to add some, which is mentioned in our terms of use. The oil light, for its part, may be linked to scheduled maintenance for the vehicle. If in doubt when taking charge of the vehicle, do not hesitate to contact us immediately so that we can assist you. Regarding the damage detected during your rental, we would like to point out that your deposit has been deducted in full pending the vehicle's appraisal. The photos provided by our services are those of your rental. You can also find and download them directly via your customer account on the application. Best regards, The City-Drop team.

SIΛGO (SIΛGO)

22/01/2025

Nothing to report. Very convenient service, vehicle in very good condition. Everything went very well.

City-Drop's team answers : Thanks Siaho for this great comment. Looking forward to seeing you again at City-Drop ;)

Sandrine Boizou

22/01/2025

Excessive fuel consumption

City-Drop's team answers : Hello, For fuel, we apply the "level to level" principle: you pick up the vehicle with one level and return it at the same level. Fuel consumption varies depending on the vehicle model. For more information, you can consult the sheet for each vehicle in the "Our fleets" tab on our website. You will find details about the consumption of each model there. Despite everything, we hope you had a good stay with City-drop. See you soon!

Corine Marinho

22/01/2025

Easy and free vehicle collection and drop-off. Attractive price.

City-Drop's team answers : Thank you Corine for this great note, We are delighted that you enjoyed the City-Drop experience. Looking forward to making you travel again ;)

Eric DAMOUR

22/01/2025

City-Drop's team answers : Thank you Eric for this great note, We are delighted that you enjoyed the City-Drop experience. Looking forward to making you travel again ;)

Rubens Bragagnollo Filho

22/01/2025

The service was ok only because the cost is significantly lower than the competition, however we had issues both at the time of picking up and returning the car: 1) At the time of picking up, the parking access door would not open using the link provided in the email. It took me 10 minutes to open the door after several attempts. Once I accessed the parking lot and opened the vehicle, I could not drive away because the windshield was covered in ice (it was a very cold morning) and the car was not equipped with any scraper or tool to scrape the ice. It took me 15 minutes to do it improvising with what I had. 2) At the time of returning the car, the app had problems twice after going through all the steps and taking all the pictures. I had to call the call center, get instructions to fix the app issue, and take the pictures a third time to then just be able to lock the vehicle.

City-Drop's team answers : Hello, Thank you for your review and we are glad that you liked our prices! We are sorry for the inconvenience. We are checking the parking access link that you received by email. Regarding the windshield scraper, it is an excellent idea, thank you! Finally, we are actively working on improving our application. Despite everything, we hope that you had a good stay with City-drop. See you soon!

Anas Lachheb

22/01/2025

City Drop? A real scam in disguise. At first, you think you're getting a good deal with a cheaper rental, but their business model seems to be mainly based on customer deposits. They blamed me for a claim for which I was absolutely not responsible, and it's impossible to win the case. They make money by exploiting users rather than providing a real reliable service. Also, be careful, they provide vehicles in a deplorable state: lack of Adblue, incredible dirt... Avoid if you want to avoid unpleasant surprises.

City-Drop's team answers : Hello Anas, We have taken into account your dissatisfaction regarding the condition of the vehicle. Please know that we take all necessary measures to ensure that our vehicles are systematically in good condition. We hope that this does not affect your interest in City-Drop.

Kamal Machkokot

22/01/2025

My experience with City-Drop was disastrous, I strongly advise against anyone using their "services". I rented a utility vehicle to move in early January 2025. Firstly, I returned the vehicle with the same fuel level as I found it, but they still charged me €30 for fuel a few days after returning it. Secondly (this is where I understood that their business model is clearly based on the fees they charge following the return of the vehicle), 8 days after returning the vehicle, they came back to me claiming that it had been damaged (in this case, a molding above the wheel was missing). However, when I returned the vehicle, this part was not missing. In the 8 days that had passed, anyone could have dropped it (if what they say is true). They charged me (hold on to your hats) €300 for the purchase and repair of the part and the immobilization of the vehicle, which is clearly excessive when you look at the price of these parts on the internet. In short, I advise you not to go through City-Drop!

City-Drop's team answers : Hello Kamal, We understand your disappointment and we are sorry, Unfortunately a loss was detected during your rental. In accordance with the general rental conditions, an assessment was carried out and your excess was collected. We remain at your disposal by email at [email protected] for any other information. The City-Drop team

Meghni Hamza

21/01/2025

Never booked with them, we booked a truck for a move, the truck has scratches and dents everywhere, when we returned it we were told that it was damaged at the rear door, we were charged 560 euros when there is absolutely nothing in the photo, we were told that if we want to contest it we will have to have an assessment done ourselves at our expense but that in any case we will have to pay for the immobilization of the truck 100 euros/day whatever we do we are trapped, moreover it would not surprise me if no repairs were ever made even if there was real damage because the condition of the truck does not give this impression, real scam well done to you

City-Drop's team answers : Hello Hamza, We understand your disappointment and we are sorry, Unfortunately a loss was detected during your rental. In accordance with the general rental conditions, an assessment was carried out and your excess was collected. We remain at your disposal by email at [email protected] for any other information. The City-Drop team

Thierry Rousseau

17/01/2025

I do not recommend this site. They have just sent us an invoice for a claim that we did not have, without any explanation or contact. The "claims" department does not have a telephone number!!

City-Drop's team answers : Hello, The claims department can only be reached by email. If you have been contacted by this means, it is necessary to respond directly by email, because a written record is essential for processing your request. The service available by telephone can guide you, but for this type of procedure, everything is done exclusively by email. Kind regards

warrys Bouassa

16/01/2025

Very practical for a move, easy to collect and return the truck. The deposit is said not to be taken but in reality it is taken.

City-Drop's team answers : Thank you Bouassa for this great comment. Looking forward to seeing you again at City-Drop ;)

FLORIAN THIANCOURT

16/01/2025

City-Drop's team answers : Thank you for this great rating, We are delighted that you enjoyed the City-Drop experience. Looking forward to making you travel again ;)

Jacques Valléau

15/01/2025

City-Drop's team answers : Thank you for this great rating, We are delighted that you enjoyed the City-Drop experience. Looking forward to making you travel again ;)

ADRINKS91

15/01/2025

2 reservations always at the top I recommend city drop

City-Drop's team answers : Thank you, We are delighted that you enjoyed the City-Drop experience. We look forward to making you travel again ;)