Your reviews are precious

Adrien Destanque

22/04/2025

Run away from this agency!! It may be cheaper but the after-sales service does not exist in this agency, and they are completely useless and disorganized, if you have the slightest problem you will be alone! I had the misfortune of forgetting my car keys in a utility vehicle in September 2024, and after 8 months and fifty calls, I am constantly told the same thing "we will pass on the information, but know that we do not have an agency. The vehicles are self-service, and for the moment we do not have anyone to collect them for you, we will let you know when we have them" blah blah blah etc. etc. However I am sure that since then the truck has been serviced or cleaned by the agency, but the truth is that they are incompetent and with no communication. I have given up the idea of recovering them one day lol.

isabelle Combe

21/04/2025

Disappointed because the vehicle was in poor condition both outside and inside, but the most disappointing thing was finding a truck with an empty diesel tank in reserve!

Marjorie MB

16/04/2025

Great platform, decent and easy to understand system. Great value for money.

chrystele bery

16/04/2025

Easy to rent on this site and pick up the vehicle without any difficulty

Farhat Khaled

16/04/2025

Run away from this thieving agency! I had a terrible experience with City Drop. Be careful, this agency literally steals from you with abusive and unjustified fees. • €100 charged for a 20-minute delay, even though I had technical issues with their app for returning and locking the truck • And to top it all off: €50 cleaning fee, even though the vehicle was returned clean, plus €50 “processing fee” just to add insult to injury. In short: a real, well-oiled scam. They take advantage of every little excuse to scrape your deposit. Non-existent customer service, no understanding or dialogue possible.

Ghani Toumi

15/04/2025

WARNING!!!! Run away from real crooks. They work with Drive Me and they'll take you for a ride. They charged me 150 euros even though I had warned them about the cancellation. City Drop and Drive Me work together and are real thieves. It's impossible to connect with their app to reserve the vehicle. I give them a 0 for their lack of professionalism and bad faith.

City-Drop's team answers : Hello, Drive Me and City-Drop are two separate companies, each with its own cancellation policies. Even if you have informed us of your wish to cancel, we would like to remind you that the terms and conditions may vary depending on the service provider concerned. When you book independently on the website, you must read and accept the general conditions, which constitute a service sales contract. When you validate and pay for the reservation, you are assumed to be in full capacity and knowledge of the general conditions of sale accepted in advance, including the invoicing of late fees. We cannot be held responsible if you have not read the general rental conditions before accepting them.

Alina K

14/04/2025

Careful, scammers! With the 1 Euro offer, if you cancel, you’ll be charged 200 Euros! No warning about it! Stay away from this provider! Save yourself a lot of trouble.

City-Drop's team answers : Hello, When you make a booking independently through our website, you are required to read and accept the Terms and Conditions, which form a legally binding service agreement. By confirming and paying for your reservation, you acknowledge that you have understood and agreed to all terms, including those related to late fees. We cannot be held responsible if the Terms and Conditions were not read prior to acceptance. Of course, we remain at your disposal for any questions or further clarification. Best regards

Julia Störmer

11/04/2025

Beware of this provider. It's a rip-off! They lure clients with €1 prices. During the booking process, the price suddenly increases to €100 without any warning from the system. If you cancel, you'll be charged twice as much (because they charge 99€ cancellation fee, but they do not reclaim back the payment of 100€) In the end, the error cost us €200. The provider is completely unaccommodating when it comes to refunds.

City-Drop's team answers : Hello, When you book a vehicle for 1 euro as part of our special deals, it's important to carefully review the rental conditions. If you add extra services, such as additional insurance or an extra rental day, it's normal for the total price to exceed 1 euro. Likewise, the cancellation terms are clearly stated: bookings made under this special offer cannot be canceled without fees. This exceptional price is offered because the vehicle needs to be relocated. We kindly encourage you to carefully read the terms and conditions before confirming a future reservation. Best regards

Christopher Bourez

10/04/2025

I paid a cancellation fee of 99 euros, and my initial payment of 101 euros has not been refunded, which I believe is fraud on their part. How is it possible to pay more than the value of the service or good?

City-Drop's team answers : Hello, When you book independently on the website you must read and accept the general conditions which constitute a service sales contract. When you validate and pay for the reservation you are assumed to be in full capacity and knowledge of the general conditions of sale accepted in advance including the invoicing of late fees. We cannot be held responsible if you have not read the general rental conditions before accepting them.

Xavier Lescieux

10/04/2025

Really great, I've had several experiences with CityDrop and it went well every time. A little tip, fill up anyway because the first time I said to myself "well it's not a big deal" and they charge 3 euros per liter (it's normal, it's in the instructions to put the gas back in). So I recommend it, it's really a good service. Available quickly when you call them (for example when you can't find the keys)

City-Drop's team answers : Thank you Xavier, we are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

Herve Chartier

10/04/2025

To be redone if necessary

City-Drop's team answers : Thank you, Herve. We're delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

Winmader Cobb

09/04/2025

They declared a false claim to collect my deposit. I had to clear my name by returning to the van drop-off location.

City-Drop's team answers : Hello, We understand your disappointment and we are sorry for it. Unfortunately, a claim was detected during your rental. In accordance with the general rental conditions, an assessment was carried out and your excess was deducted. We remain at your disposal by email at [email protected] for any further information. The City-Drop team

Paul Ginabat

07/04/2025

Canceled the reservation the day before at 6 p.m. by City Drop, with no help finding another vehicle. For a move, this is a bad idea. Don't book with them; you won't get any help.

City-Drop's team answers : Hello, We understand your disappointment and we apologize for it. Unforeseen events such as accidents or breakdowns do not provide advance notice. We are trying our best to maintain your reservation, but without a solution, we are unfortunately forced to cancel your reservation. We apologize for the inconvenience. We remain at your disposal for any further information. The City-Drop team.

Caroline Bernard

06/04/2025

I was able to take advantage of the 1 euro deal offer and everything went wonderfully well! Ordering and handling were easy, with super helpful customer service always very pleasant to answer my questions. I highly recommend City Drop for your next move.

City-Drop's team answers : Thank you Caroline, we are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)