Your reviews are precious

warrys Bouassa

16/01/2025

Very practical for a move, easy to collect and return the truck. The deposit is said not to be taken but in reality it is taken.

ADRINKS91

15/01/2025

2 reservations always at the top I recommend city drop

Clemens Groot-Ford

13/01/2025

it's a scam, the vehicle was not safe, we did have an accident caused by a defective tire, assistance never came, we paid hundreds in tow trucks, never got reimbursed, Ah also the app does not work and keep logging us off as we are trying to use it to take the van but also to give it back. Avoid Avoid Avoid!

City-Drop's team answers : Hello, We are very sorry to read about your experience and thank you for sharing your concerns with us. Firstly, we would like to apologise for the problems you have experienced, particularly regarding the safety of the vehicle and difficulties with assistance. The safety of our customers is our absolute priority, and we deeply regret that your experience has been marked by such a serious incident. With regard to assistance and the application, we understand how frustrating it is not to be able to rely on these services when they are most needed. We are actively working to improve our application to make it more reliable and responsive to the needs of our users.

Ali Son

13/01/2025

Great experience, I highly recommend!! Super easy to use and so practical

City-Drop's team answers : Thank you Ali for your feedback, We are delighted that your customer experience went well. We hope to see you again soon behind the wheel of one of our vehicles ;)

Filippo Bertoni

11/01/2025

The van was in bad conditions, which resulted in a tyre exploding. Despite the danger posed by this, the company didn't refund the cost of roadside assistance, and didn't even return the deposit. On top of that, horrible service and horrible app. Plus, I saw the van we returned, which should have been taken to a garage to properly fix and replace the missing tyre, being rented out without servicing. It is a dangerous company!

City-Drop's team answers : Hello, We always thoroughly inspect our vehicles, and the tire issue you reported has been analyzed by our team. In the event of a reported problem, we temporarily hold the deposit for further investigation as part of our standard procedure. Please rest assured that we take all necessary measures to ensure our vehicles are always in excellent condition. We look forward to welcoming you again at City-Drop! :)

faouzi iles

09/01/2025

City-Drop's team answers : Thank you Iles for this great note. Looking forward to seeing you again at City-Drop ;)

axel freymond

09/01/2025

I rented a 20m³ van from City Drop, and what a disastrous experience! After barely an hour's drive, the truck broke down: clutch broken. I immediately contacted customer service to report the incident, but the only solution I was offered was a truck that was too small...and an hour's drive away! The worst part of all this? No real support, no coverage for the breakdown or the costs incurred by this situation. I had to find a solution on my own, which cost me more than €1000 (conveyor, handler, 500 km round trip at night). In addition, after that, I asked for a €200 contribution to cover part of these costs, but my request was simply refused. Today, if I had not taken the initiative to manage the situation, my belongings would still be stuck in the tow truck parking lot, since the truck was there for over a month! Unacceptable. The customer service showed total indifference to my situation, and this company does not even seem to care about its customers after such a serious incident. I strongly advise against this company. In the event of a problem, you are left to your own devices. Absolutely avoid!

City-Drop's team answers : Hello, We thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you have encountered. First of all, we would like to apologize for the breakdown of the utility and the consequences that this has caused. A mechanical breakdown such as the one you have described is exceptional, and we deeply regret that it has disrupted your project.

Louis Renauld

09/01/2025

Very fluid. Good system, very practical and flexible (vehicle availability even on Sundays).

City-Drop's team answers : Thank you Louis for your feedback, We are delighted that your customer experience went well. We hope to see you again soon behind the wheel of one of our vehicles ;)

Audze Audelin NIACKEDA NGUELE

09/01/2025

Honestly, nothing to say. I have used City-Drop three times for my moves and it has always gone well. The booking process is simple, the rate is the best on the market in my opinion, and the team is attentive, not to mention their flexibility. I 100% recommend this rental company.

City-Drop's team answers : Thank you Audelin for this great rating. Thank you for helping us improve with your feedback. We look forward to seeing you again at City-Drop ;)

Philippe L'hostis

09/01/2025

Online only service which is a bit confusing but terribly effective! And no one on the other end of the line is empathetic and friendly

City-Drop's team answers : Hello Philippe, thank you for this great rating. Thank you for helping us improve with your feedback. We look forward to seeing you again at City-Drop ;)

isabelle cayerbarrioz

09/01/2025

City-Drop's team answers : Thank you Isabelle for this great note. Looking forward to seeing you again at City-Drop ;)

Marine Schwenk

09/01/2025

Practical, fast, competitive prices, only downside on the last vehicle rented (out of at least 4 or 5), where the vehicle is quite damaged... But no worries, I sent additional photos by email, so we were not bothered afterwards.

City-Drop's team answers : Thank you Marine for this great comment. Looking forward to seeing you again at City-Drop ;)

sacha burzio

09/01/2025

Customer service not very available. No news regarding the return of the vehicle and the deposit. Imprecise address for the recovery of the vehicle so complicated to know where to go when leaving. No request for a photo of the dashboard at the start to check the fuel levels. When booking it was indicated that the vehicle would be equipped with a screen with GPS, etc. In the end nothing at all. In short, not very satisfied overall. Otherwise, the vehicle was clean and functional, fortunately, it fulfilled its mission.

City-Drop's team answers : Answer 1 Thank you for your feedback. We take into account your comments regarding customer service, the pick-up address and the absence of the equipment mentioned during the reservation. Your satisfaction is important, and we will analyze these points to improve our services. We are delighted that the vehicle was clean and functional.